Human Resources Specialist (User Support)

Job Description

Summary

As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services

Duties

Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements. Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities. Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users. Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback. Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support. Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements. Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.

Conditions of Employment

Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is not eligible for inclusion in a bargaining unit

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Career Transition Assistance Programs: These programs apply to Office of Personnel Management (OPM) employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position (obtain a score of 85 or higher on assessments); and 3) submit the appropriate documentation to support your CTAP eligibility. For more information: http://www.opm.gov/rif/employee_guides/career_transition.asp Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Additional Information

Relocation expenses will not be paid. Current OPM employees may qualify as an exception. This job opportunity announcement may be used to fill additional similar vacancies across OPM. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the application and attach all necessary supporting documentation. 3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. 4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. 7. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13045807

Required Documents

To apply for this position, you must provide a complete Application Package which includes: Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. Only the first 2 pages of the resume/application will be used to verify minimum qualifications. Please be sure to include specific dates of employment and work schedule(s). Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, sex, religious affiliation, etc. Encrypted and digitally signed documents Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are in a competitive service and the highest grade or promotion potential held. Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, optional. CTAP Reduction-In-Force documentation, if applicable. Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

What to Expect Next

Once referred, you may be asked to complete a structured interview, written demonstration, and/or fit interview. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application. We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation. An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or visit https://www.opm.gov/about-us/careers-at-opm/opportunities/

About the Agency

At OPM, we are champions of talent for the Federal Government. We lead Federal agencies in workforce policies, programs, and benefits in service to the American people. We will create a new vision of work, together, positioning the Federal Government as a model employer for past and present employees through innovation and leadership. We will build a rewarding culture that empowers the workforce to solve some of our nation's toughest challenges. Federal Systems Center The Federal Systems Center (FSC) comprises a network of employees across multiple human resources information technology systems (HRIT) program areas that directly support OPM's core mission to lead federal agencies in building merit-based, accountable, and modern workforce systems that attract and retain top talent to meet America's toughest challenges. FSC includes the following programs: USAJOBS®, USA Staffing®, USA Hire, USA Performance®, User Support, and the Talent Analytics, Research, and Innovation program.

Requirements

To be found qualified, your resume must clearly show experience that meets the Specialized Experience for the grade(s) you're applying for. For each position (paid or volunteer), include the months, years, and hours worked per week to be credited. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit. GS-12 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-11 level in the Federal service, or equivalent, performing work that includes ALL of the following: Gathering and documenting customer needs that support implementation, enhancement, testing, and/or change management activities; Developing system user guides, job aids, communications, or other instructional materials to support users of automated human resources systems; Providing technical or functional guidance on human resources system processes, functionality, reporting, access, or business requirements; and Resolving user issues and recommending process, training, or system improvements. GS-13 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-12 level in the Federal service, or equivalent, performing work supporting automated human resources systems that includes: Gathering and documenting business needs or system requirements that support system enhancements, testing, implementation and/or change management activities; Developing or delivering system training, guidance, demonstrations, or user support materials; Advising customers on HR system functionality, business processes, implementation activities, or system requirements; and Resolving user and system issues and recommending improvements based on customer feedback, system information, or recurring support needs. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level. You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.