Family Support Navigator / 61160278

Job Description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.


Job Duties:
The Family Support Navigator (FSN) serve as a liaison with the community in the Lowcountry for prevention efforts. The FSN is responsible for providing navigation services to families brought to the attention of DSS in a compassionate and creative manner. The FSN is responsible for maintaining, growing, and strengthening the network of service providers available for referrals through relationship building. The FSN is responsible for careful documentation of referral services provided, and may be called upon to participate in project meetings to support program improvement and service delivery. Serve as a regional FSN of the Lowcountry for all assigned prevention activities.

Reach out to potential clients via phone, text, and email to offer connections to community resources. Speak with clients in a warm, strength-based manner to promote engagement. Complete needs assessments and referrals for clients to services or community resource hubs. Follows up with clients on services and resources connected to.

Identify the community organizations and programs best able to help clients, completing research to ensure referrals are available, accessible, and culturally appropriate. Build relationships with those organizations and maintain records of available community resources, key contacts, and how to best help clients access these services. Physically travel to community organizations to tour the facility, educate staff on PSL resource, and establish rapport.

Document outreach, needs, referrals, and what resources clients accessed in designated software. Record when resources to directly address needs are not available in the community and elevate this to management.

Complete training in motivational interviewing, local service offerings, and other topics to support program impact.

Facilitate implementation meetings, training, and community engagement sessions on alternative/response resource strategies for families in need. Facilitate meetings and trainings on other topics as assigned.

Oversee the authorization and tracking of community pathway eligibility for the Lowcountry.

Other duties as assigned.

Ability to establish and maintain harmonious relationships with peers and other internal/external stakeholders.
A Bachelor's Degree and two (2) years of experience with service navigation, community health work, community engagement, or other relevant experience. This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.


Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.


If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.


The South Carolina Department of Social Services offers an exceptional benefits package that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
DIVISION: Office of Agency Transformation / Richland County