Club Operations Assistant (Duty Manager)

Job Description

Summary

This position is located in the Club Division, Morale, Welfare and Recreation Department (MWR), Fleet Activities, Okinawa, Japan. The incumbent performs a wide variety of work assignments during various shifts in support of club operations.

Duties

Incumbent shall be thoroughly familiar and comply with the contents of the Navy Food and Beverage Desk Guide and CNIC Instruction 1710.3, as well as all club SOP-s and instructions. Reports for duty as prescribed by the Club Manager or his/her designated representative. Maintains proper decorum throughout the club in accordance with prescribed rules and regulations. Gives a full and complete report to the Club Manager concerning violations of club rules and regulations. The Duty Manager shall be familiar with scheduled events during duty shift, e.g., special events and programs, etc., including any and all particulars during the work shift. Checks all schedules when entering to duty. Ensures that activities take place as planned with proper equipment, personnel, food and beverages. In case of deviation from usual operating policy or procedures, brings the situation to the attention of the proper supervisor. Attempts to resolve issues and refers more serious matters to, the Club Manager or designee. Enters all problems in the Duty Manager's Log Book. Circulates among patrons as necessary to ensures satisfactory services. Explains and enforces club policies, procedures and regulations. Maintains order in the facility. Notifies the Club Manager immediately in emergency situations. Ensures that CFAO and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced. Alcoholic beverages will not be served to patrons less than 20 years of age. May serve as a leader in assuring that work assignments by the shift employees are performed. Provides necessary assistance and supplies to employees; and resolves minor problems and complaints from the employees. Makes recommendations to the Club Manager regarding the work performance of shift employees. Completes fire checks at closing. Secures all doors and windows, check all locks on the bar storerooms, cashier's office, etc. Incumbent shall ensure that the Fire Department conducts a fire check prior to closing of the club. Assists with the stocking of supplies in clubs and the Skoshi Mart as needed. Incumbent must present a neat, well groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. ADDITIONAL RESPONSIBILITIES Performs other duties as assigned. A complete list of duties and responsibilities will be provided at the time of hire.

How You Will Be Evaluated

Your application will be screened for the following minimum qualifications: One (1) year of general experience - progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled OR Two years of education above High School Applicants who meet the minimum qualifications will be further evaluated for: Experience in dealing with customer service operations and cash handling Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

Additional Information

NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual. Direct Deposit of Pay is required. All candidates must reside within the commuting area.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document. The complete application package must be submitted by 11:59 PM (EST) on 12/31/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12927847It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Required Documents

The following documents are required at the time of application: Resume limited to two pages Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation. Proof of Sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) If claiming Military or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.). If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50. If required under "Qualifications Required" or "How you will be evaluated": provide proof of Education such as high school diploma/GED, clinical licensure, awarded/ conferred academic degree transcript(s) and/or *related coursework transcript(s) relevant to the position. Note: Applications missing any required document(s) will not be eligible for consideration.

What to Expect Next

Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job. All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Benefits

THIS IS A FLEXIBLE POSITION, NO BENEFITS OFFERED Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer. All candidates must reside within the commuting area.

About the Agency

CNIC offers innovative, exciting, and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional, and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare, and Recreation (MWR) throughout the FFR Program worldwide.

Requirements

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following: Must have at least 1 year of general experience, preferably related to the position OR two (2) years of education above high school. Must be courteous and possess a sharp, people-oriented personality to include tact and diplomacy in dealing and communicating with customers and other fellow-workers. Must have knowledge of computers, basic arithmetic and cash handling procedures. Ability to communicate both orally and in writing, and to provide work direction to other employees. Must have a high school diploma or equivalent.