Clerical Assistant 3

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Clerical Assistant 3

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Clerical Assistant 3

Salary

$40,685.00 - $60,714.00 Annually

Location

Lackawanna County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-39161

Department

Department of Labor & Industry

Division

LI SWIF Underwriting Div

Opening Date

01/14/2026

Closing Date

1/23/2026 11:59 PM Eastern

Job Code

00103

Position Number

00131001

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00121620

Bureau / Division

State Workers Insurance Fund Underwriting Division

Worksite Address

Scranton Street Office Building

Worksite Address

100 Lackawanna Avenue

City

Lackawanna, Pennsylvania

Zip Code

18503

Contact Name

Felicia Newbury

Contact Email

fnewbury@pa.gov

Description

Benefits

Questions

THE POSITION
The Department of Labor & Industry is on the lookout for an experienced Clerical Assistant to join our State Workers' Insurance Fund (SWIF) Underwriting Division. This position is essential in delivering technical assistance to insureds, agents, brokers, and customers, particularly in matters concerning duplicate coverage, ownership, premium-related inquiries, and correspondence with the Pennsylvania Compensation Rating Bureau (PCRB) and the Coal Mine Compensation Rating Bureau of PA. You will have the opportunity to utilize your customer service skills as you handle telephone inquiries and a variety of other related responsibilities. Take the next step in your career with us!
DESCRIPTION OF WORK
As a Clerical Assistant 3, you will be providing technical assistance to policyholders and brokers involving the submission and processing of Executive Officer Exemptions under the scope of the Pennsylvania Workers’ Compensation Law. Work involves analyzing and determining eligibility based on the entity's corporate structure. You will also be responsible for reviewing and analyzing written inquiries and requests received from policyholders regarding Certified Safety Credits; reviewing policy Interim Audits completed by outside vendors; as well as responding to inquiries regarding a policyholder's experience modification factor used for premium determination. Additional responsibilities include:Reviewing disapproval letters and citation reportsMaking determinations on late premium payments checks to either accept the late payment or verify cancellationResolving duplicate coverage policy situationsApplying Pennsylvania Premium Construction Credits to policies in accordance with PCRB's approvalInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employmentWork hours are 8:00 AM to 4:00 PM, Monday - Friday.Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFIC