Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office

Job Description

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Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office

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Clerical Assistant 2 (LIHEAP) - Philadelphia County Assistance Office

Salary

$18.83 - $27.69 Hourly

Location

Philadelphia County, PA

Job Type

Civil Service Seasonal Full-Time

Job Number

CS-2026-55983-00102

Department

Department of Human Services

Division

HS Phila CAO LIHEAP

Opening Date

08/11/2026

Closing Date

8/24/2026 11:59 PM Eastern

Job Code

00102

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00215125

Bureau / Division

Office of Income Maintenance - Philadelphia County Assistance Office

Worksite Address

1163 South Broad Street

City

Philadelphia, Pennsylvania

Zip Code

19147

Contact Name

Staci Bender

Contact Email

stabender@pa.gov

Description

Benefits

Questions

THE POSITION
The Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping others and keeping information organized. This role offers a chance to support clients as they navigate important services. You will join a team that values accuracy, communication, and teamwork. Step into a position where your skills make a meaningful difference every day.
DESCRIPTION OF WORK
This position provides essential clerical support that keeps daily operations running smoothly while helping clients and staff obtain the information they need. As a Clerical Assistant 2, you will perform the following duties:Telephone Support: Answer telephone inquiries and provide helpful information to guide clientsInformation Handling: Receive, review, process, log, and transfer written or verbal informationRecord Management: Collect, sort, retrieve, and purge records and correspondence from filesData Entry: Interpret documents, analyze computer screens, and complete data entry tasksClerical Duties: Prepare reports, draft general correspondence, and operate office equipmentInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time, seasonal employment, 37.5 hours per week.This is a full time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.  Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.  Travel and overtime as needed.Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Phila