Clerical Assistant 2 (LIHEAP) - Allegheny County Assistance Office

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Clerical Assistant 2 (LIHEAP) - Allegheny County Assistance Office

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Clerical Assistant 2 (LIHEAP) - Allegheny County Assistance Office

Salary

$18.83 - $27.69 Hourly

Location

Allegheny County, PA

Job Type

Civil Service Seasonal Full-Time

Job Number

CS-2026-56083-00102

Department

Department of Human Services

Division

HS Allegheny CAO Hdq

Opening Date

08/12/2026

Closing Date

8/25/2026 11:59 PM Eastern

Job Code

00102

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00210200

Bureau / Division

Office of Income Maintenance - Allegheny County Assistance Office

Worksite Address

301 5th Avenue

City

Pittsburgh, Pennsylvania

Zip Code

15222

Contact Name

Joshua Joy

Contact Email

jojoy@pa.gov

Description

Benefits

Questions

THE POSITION
As a Clerical Assistant 2 (LIHEAP) with the Department of Human Services, you will help ensure that individuals and families receive timely support. This position gives you the opportunity to build strong connections as you assist customers and staff. Your work will make the daily operations of the Allegheny County Assistance Office more effective. Step into a role where your efforts create meaningful results.
DESCRIPTION OF WORK
This position supports the daily operations of the Allegheny County Assistance Office by helping staff and customers with important clerical tasks. The role promotes smooth and accurate handling of documents, inquiries and customer needs. As a Clerical Assistant 2 (LIHEAP), you will perform the following duties:Mail Processing: Process incoming and outgoing mail by receiving, opening, date stamping, clearing and sorting itemsApplication Handling: Clear, AP, scan and attach LIHEAP applications for both Cash and Crisis programsCustomer Reception: Greet walk in clients in a professional manner and direct them by contacting the appropriate staff personVerification Management: Take client verification materials to forward to the proper staff member and scan documents after date stampingPhone Support: Answer telephone calls, take messages for staff and provide general information to customersOffice Equipment Operation: Operate office equipment including copier, scanner, PC, shredder and printerInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time, seasonal employment, 37.5 hours per week.This is a full time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.  Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.  Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.Telework: This position may be eligible to telework part time. Specific details of the telework schedule will