Child Support Enforcement Specialist

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Child Support Enforcement Specialist

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Child Support Enforcement Specialist

Salary

$53,008.00 - $80,646.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-56153-07415

Department

Department of Human Services

Division

HS Div Ctrl Op

Opening Date

08/13/2026

Closing Date

8/27/2026 11:59 PM Eastern

Job Code

07415

Position Number

00031323

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00211141

Bureau / Division

Bureau of Child Support Enforcement/Division of Central Operations

Worksite Address

555 Walnut Street

Worksite Address

8th Floor

City

Harrisburg, Pennsylvania

Zip Code

17101

Contact Name

Taylor Spaseff

Contact Phone

717.736.7056

Contact Email

tspaseff@pa.gov

Description

Benefits

Questions

THE POSITION
Make a direct impact where it matters most! The Bureau of Child Support Enforcement (BCSE) is seeking a driven, dedicated Child Support Enforcement Specialist to join our Division of Central Operations team. In this role, you will completed meaningful, high-impact work that directly improves the lives of children and families across the state. If you are looking for a challenging, deeply rewarding career that offers stability, purpose, and a supportive team environment, apply today to start making a real difference!
DESCRIPTION OF WORK
This position provides strong customer service and detailed support within the child support system while interpreting federal, state, and program regulations. You oversee multiple enforcement programs, answer the BCSE Helpline, and review paternity forms to ensure accuracy. You will have an opportunity to utilize your strong Microsoft Office skills, your ability to manage multiple priorities, and your positive, team-oriented approach. As a Child Support Enforcement Specialist, you will perform the following duties:Customer Support: Provide assistance to callers and partners by answering questions and explaining child support processesCase Review: Examine documents and information to ensure accuracy and compliance with program standardsIntergovernmental Work: Process interstate requests, forms, and packets in accordance with required rules and time framesProgram Guidance: Educate agencies, staff, and the public on policies, procedures, and paternity requirementsRecord Handling: Manage, track, and update records, forms, and data while maintaining confidentialitySystem Usage: Use multiple software systems and databases to research information and verify case detailsInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information:Full-time employment, 37.5 hours per weekWork hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week after successful completion of a probationary period. You will report to the office 5 days per week during the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an