Case Manager - Pathway of Hope

Job Description

Job Objective:
Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

Essential Functions:

Outreach and Engagement

Conduct regular outreach to social services sites and other locations in the community to
identify

eligibility requirements

Engage and build rapport with target population

Conduct screening interviews with potential applicants
in accordance with

POH
eligibility requirements

Present potential participant to
POH
team to include the corps office
r
,
corps support staff
, and Divisional
POH
Manager

Provide
appropriate referrals
for individuals not eligible for
POH
services

Case Management

Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations

Conduct a written assessment on all participants within
72 hours
of contact including screening for serious personal safety and mental health issues

Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self
-
determination within one week of
intake which includes short-term and long-term goals with objectives
.
Update case plan as needed

Schedule regular meeting times with participants to develop and review goals and
objectives

Conduct home visits as
determined
by the case plan

Provide information and referral services as needed

Assist
participants in
connecting to
and accessing
appropriate community
resources

Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.

Provide financial
assistance

in accordance with
program policies and procedures.

Coordinate case management efforts with all staff and contracted services to meet individual and family needs

Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional
stability
and self determination

Assist
participant to develop a crisis plan; be available during off hours to respond to an emergency

Conduct life skills and budgeting classes

Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact

Maintain comprehensive and detailed case notes on all participants

Complete required documentation of all educational groups

Prepare case records for proper storage after participant discharge

Ensure client confidentiality
in accordance with
established procedures and regulations

Information Management

Maintain comprehensive demographic data as
required
on all participants

Submit monthly summary of service statis
tics to the Pathway of Hope program manager

Maintain
accurate
records of financial
assistance
provided to partic
ipants in their file and in The
Salvation Army Information Management System (SIMS)

Complete other reports as requested

Agency and Community Networking

Attend agency and community meetings as requested

Attend supervisory meetings

Attend
corps
team meetings

Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available

Provide guidance and support to community volunteers working with the program

Represent the agency's purpose, philosophy, and function to the community

Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings

Quality Assurance

Track and report unmet needs of participants and their families

Document and report effectiveness of service delivery using consumer, case management
and community resource feedback

Provide ideas for programming
specific to educational or proc
ess groups needed for participants

Ensure quality of local data and reporting of information that will support national and territorial
POH
program outcomes

Ensure client
relevance and consistency of
POH
by collaborati
on with the
POH program m
anager with ongoing development of
policies and procedures,
goals
and

objectives
, and
outcom
e based
measures related to POH

Pathway of Hope Program Evaluation & Outcomes Measurement

Ensure the accuracy of data entry into the
SIMS
database

Participate in other program and outcome evaluation activities

Assist
POH program manager
in the annual
POH
evaluation/outcomes measurement for Corps and summary/review report to the Divisional Social Services Director

Report any
POH
challenges and work with
the
POH
Program Manager to develop an action plan to address program development needs

Assist
the POH program manager
in the completion of quarterly random record reviews and annual review of compliance with s
tandards
in order to
assure
program evalua
tion/certification requirements

Education and Training

Attend training sessions that support the
initial
implementation phase and ongoin
g training requirements for
POH

Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or
POH
Man
ager

Participate in
POH
workshops and other training events at the territorial, divisional or local level, as requested and/or assigned

Minimum Qualifications:

Education
:

Degree
in human service area;
prefer
bachelor's degree
from an accredited college or university
.

Extensive experience in strength-based case management may substitute for
bachelor's

degree.

Experience
:

Minimum
of two years of case management experience in a comparable social service program that offer
s
multi-faceted case management interventions designed to address the needs of families
utiliz
ing
a strength-based approach.

Skills
/Abilities
:

Experience and/or strong interest in community outreach,
organization
and
community
capacity
development

Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and
culturally
appropriate manner

Ability to collaborate on complex social issues
within families and communities

Ability to be creative, origin
al, intuitive, and perceptive

Ability to
think logically and critically

Ability to envision
a project from beginning to end

Ability to solve complex problems, make
appr
opriate judgments
and decisions

Ability to speak and understand

English in a manner that is sufficient for effective communication

Ability to speak and understand
Spanish

in a manner that is sufficient for effective communication

preferred
but not
required

Demons
trated
capacity
to
teach
adults

Familiarity with Salvati
on Army policies and procedures

Excellent oral a
nd written communication skills

Clear criminal rec
ord

Supervisor
y
Respons
i
b
i
lity
:

None

Physical Requirements
:

Include

sit
ting
, walk
ing
, stand
ing
, bend
ing
, squat
ting
, climb
ing
, kneel
ing
, and twist
ing;
lift
ing
up
to 25 lbs.

Travel:
Local travel

for home and
community based
meetings and visits on a weekly basis.

Driving:

Yes; must
possess
a valid driver's license
and be
approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions:
Work is performed in a typical office environment
and in the community
.
This f
ull-time
position;
may requir
e some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Full Time Position - 40 Hours per Week

Benefits Eligible - Medical, Vision, Dental Insurance; Life Insurance; Supplemental Insurance; Retirement Plans; PTO