Aging Case Aide 2 (Local Government)

Job Description

Commonwealth of PA - Opportunities for All Job Seekers | Find Your Passion for Public Service!

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Aging Case Aide 2 (Local Government)

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Aging Case Aide 2 (Local Government)

Salary

$53,955.00 Annually

Location

Lehigh County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57410-L0609

Department

Local Government

Division

AN Lehigh Co Aaa

Opening Date

08/28/2026

Closing Date

9/10/2026 11:59 PM Eastern

Job Code

L0609

Position Number

80000711

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101139

Bureau / Division

Lehigh County Aging and Adult Services

Worksite Address

17 South 7th Street

City

Allentown, Pennsylvania

Zip Code

18101

Contact Name

Susan Whittaker

Contact Phone

610.782.3247

Contact Email

susanwhittaker@lehighcounty.org

Description

Benefits

Questions

THE POSITION
Looking for a rewarding and fulfilling career helping Seniors while working in a team and supportive environment?  Then this is the opportunity for you. This role supports older adults by helping them access important programs, services, and community resources. You will join a caring team that values dedication and clear communication. This is a great opportunity to contribute to the well-being of seniors while growing your professional skills.
DESCRIPTION OF WORK
This role focuses on connecting older adults with services, resources, and supports that meet their needs. It involves gathering information, determining eligibility, and guiding consumers through various programs. As an Aging Case Aide 2, you will perform the following duties:Referral Processing: Review and record incoming referrals received through telephone calls, mail, faxes, police reports, and other sourcesMicrosoft Software Skills: Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposesInformation Screening: Screen calls, identify presenting problems, provide information, and collect detailed referral dataEligibility Assistance: Determine benefits eligibility and assist consumers with completing applications for programs such as prescription coverage, tax rebates, housing, and transportationCase Documentation: Document all consumer contacts with thorough and accurate case histories, resolutions, and dispositionsCommunity Support: Participate in wellness fairs, coordinate holiday gift events, and offer guidance on agency services and community resourcesWork Schedule and Additional Information:Full-time employmentWork hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.Telework: You will not have the option to telework in this position.Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONSMinimum Experience and Training Requirements:One year as an Aging Case Aide 1; orTwo years of public contact work, including one year in a human services program; orAny equivalent combination of experience and training.Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions.Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply:Resumes, cover letters, a

Minimum Qualifications

One year as an Aging Case Aide 1; orTwo years of public contact work, including one year in a human services program; orAny equivalent combination of experience and training.Other Requirements:You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.You must be able to perform essential job functions.Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply:Resumes, cover letters, a