51585480 FINRA Certified - Call Center Support Representative

Job Description

Job Description:
Job Description
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
We are seeking a
FINRA-licensed Registered Representative
to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.
This is an excellent opportunity for professionals with
life insurance and financial services experience
who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.
Key Responsibilities
Provide exceptional service through the inbound contact center, responding to
complex customer inquiries
and ensuring timely resolution or appropriate escalation.
Research and resolve client requests efficiently while maintaining
high service standards and compliance requirements
.
Perform
account updates, maintenance, and transaction processing
, ensuring accurate documentation and account history records.
Process and distribute incoming and outgoing mail for multiple clients in accordance with
established service level agreements (SLAs)
.
Conduct
data entry and document matching
to maintain accurate and up-to-date customer account information.
Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.
Support
escalation management and service recovery activities
, including research and resolution for complex client cases.
Assist with
Voice of the Customer (VOC)
feedback reviews and remediation actions when necessary.
Contribute to
continuous improvement initiatives
, recommending enhancements to procedures and workflows to increase efficiency and service quality.
Support supervisors with
daily operational activities
, including training or mentoring less experienced team members.
Participate in
Quality Assurance (QA) reviews
, particularly for FINRA-regulated transactions involving products with variable investment features.
Required Qualifications
High school diploma or GED
(required).
Minimum 2 years of customer service experience in a call center environment
.
Life insurance experience is required
.
Prior experience in
financial services, investment services, insurance, or banking environments where FINRA certification was required
.
FINRA Series 6 or Series 7 license required at the time of hire
(currently registered or within the 2-year U5 FINRA window and in good standing).
Preferred Qualifications
Experience working across multiple
organizational teams and stakeholders
.
Familiarity with
contact center technology
, including phone systems, help desk software, and document processing tools.
Strong
analytical and problem-solving skills
.
Excellent
communication and customer engagement skills
.
Ability to
work independently and manage multiple priorities
.
Lean or
Six Sigma certification or experience
is a plus.
Work Environment
Remote position within the United States
Company-provided equipment for your
home office setup
Standard work schedule:
Monday - Friday, between
7:00 AM and 8:00 PM CST
(8-hour shifts)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below
.
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Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters
. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
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.
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