Senior Customer Service Clerk

Job Description

Applications Accepted From: All Persons Interested
PN#37656
Division: Multi Service Centers
Section: Various
Location: Various
Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm (varies)
*Subject To Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Communicates effectively with internal and external clients/customers.
Assists clients by navigating individuals and families through the HHD process and connecting them to programs and services.
Maintains an orderly and professional reception area.
Serves as a community resource person as required.
Serves as backup to the Community Liaison.
Participates in internal and external outreach activities.
Promotes City of Houston services and provides basic educational information to the community.
Assesses community needs during outreach efforts.
Coordinates services among leasing agencies, community agencies, and HHD programs.
Maintains an up-to-date Community Resource Book.
Creates communication methods/materials that promote inclusion, awareness, and understanding of partnering agency activities and outcomes.
Participates in special departmental projects such as AIM, PSS, Vision, warming/cooling centers, disaster relief, and other assigned initiatives.
Performs backup duties as assigned to support departmental operations.
Completes special project assignments successfully and consistently with required accuracy and timelines.

PHYSICAL EFFORT:
The position is physically comfortable, the individual has discretion about walking, standing, etc.

WORK ENVIRONMENT:
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting,
temperature and air conditions.

PHYSICAL SKILL:
Requires the ability to make simple gross motor responses within large tolerances.
EDUCATION REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS One (1) year of clerical/customer service experience is required . LICENSE REQUIREMENTS
None Bilingual (English/Spanish) preferred to support diverse clients and community outreach.
Experience working with the public in a customer-facing role.
Experience participating in outreach activities or community engagement events.
Ability to create clear and effective communication materials to support partnering agency awareness.
Strong organizational skills to maintain an orderly reception area and keep the Community Resource Book up to date.
Ability to serve in backup roles (e.g., Community Liaison) and support special projects such as AIM, PSS, Vision, warming/cooling centers, and disaster response.
Strong interpersonal skills to communicate effectively with clients, community partners, and internal staff.
Flexibility to support departmental needs, special assignments, and varying community initiatives.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED None
Application review and/or interview. However, the Department may administer a skill assessment evaluation. SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 12 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .</stron