Part Time Customer Service Clerk

Job Description

Applications Accepted From: All Persons Interested

Division: Customer Experience Location: Various *Workdays & Hours: Monday - Sunday 8:00 AM - 8:15 PM (Various/Shifts) *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries, the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.


The Part-Time Customer Service Clerk duties may include:
Interacting with customers at the customer service desk to find basic information and library materials.
Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
Facilitating the use of the public computers and troubleshooting technology-related issues.
Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
Assisting with library programming and outreach to community groups for all ages.
Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.
Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as the Central Library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

WORKING CONDITIONS Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing. EDUCATION REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Six (6) months of clerical/customer service experience are required. LICENSE REQUIREMENTS None
Preference shall be given to applicants.

Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families.
To better serve our diverse communities, fluency in a foreign language is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** SELECTION / SKILLS TESTS REQUIRED No However, the department may administer a skills assessment test. SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 10 <strong style="color: inherit;font-style: