BARC Customer Service Representative (Early Adoption Coordinator)

Job Description

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: BARC Customer Service Representative (Early Adoption Coordinator)
Posting Number: 37907
Department: Administration and Regulatory Affairs
Division: BARC Animal Shelter and Adoptions/Kennel
Reporting Location: 2700 Evella
Workdays & Hours: Sunday-Thursday 9:00AM - 6:00 PM* *Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
A professional attitude in a fast-paced work environment
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for internal and external customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Capable of handling complaints and unpleasant customers.
Strong decision making and analytical abilities.
Strong detail orientation and listening skills.
Possess a strong work ethic and team player mentality.

RESPONSIBILITIES:
Work consists of assisting in different programs in BARC Outreach and resolving all customers' requests accurately, investigating specific situations, ensuring all are resolved professionally in person, over the phone and via email.
Educate the public on all current BARC information (Adoptions, Foster, Rescue, Volunteer, etc.)
Compiles and maintains accurate reports and data entry records.
Records accounts of exchanges as well as original correspondence to customers.
Works on special assignments and at organized events to promote BARC and educate citizens within the community.
Performs other special duties and projects, as assigned.

WORKING CONDITIONS
This position is physically comfortable most of the time with occasional periods of standing, stooping, bending and/or lifting of materials up to 50 pounds, reaching over-head at times, swift walking and work in indoor/outdoor weather conditions . Minor discomforts of some animal odors.
EDUCATION
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE
Two years of administrative or customer service experience are required.

An Associate's Degree may be substituted for the two-year experience requirement.

LICENSE
None
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preferences shall be given to candidates that possess excellent customer service skills and experience; experience in an office setting; and working with animals.
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION NO
If Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-0450).

If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

<p style="margin-top:0in;margin-right:0in;margin-bottom