Academic Technology Operations Coordinator

Job Description

Job Title
Academic Technology Operations Coordinator
Agency
Texas A&M University - Kingsville
Department
Instructional Technology
Proposed Minimum Salary
Commensurate
Job Location
Kingsville, Texas
Job Type
Staff
Job Description
About Texas A&M University-Kingsville
Texas A&M University-Kingsville (TAMUK), the oldest institution of higher learning in South Texas and a proud member of the Texas A&M University System, stands as the region's premier university. TAMUK offers the widest range of academic programs and degrees in South Texas, provides exceptional learning and residential facilities, conducts impactful research, awards substantial scholarships, and has awarded more than 80,000 degrees in the institution's 100-year history. The university is recognized for its unwavering commitment to student success, meaningful research, and deep community engagement. With a welcoming campus culture and strong regional partnerships, TAMUK offers faculty and staff a unique opportunity to make a lasting difference in the lives of students and the broader South Texas region.
Location:
The University is located in historic Kingsville, a friendly, safe city of 25,000 that is the home of the legendary King Ranch. Corpus Christi and its beaches are just 40 miles to the northeast, and the border with Mexico is 120 miles to the south at Brownsville or 119 miles to the west at Laredo.
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Position Overview
The Academic Technology Operations Coordinator, under direction, routinely manages large, complex academic technology projects and operations that support the University's academic mission, teaching, learning, and innovative technology environments. The position coordinates academic technology operations across classrooms, conference spaces, digital learning environments, and other institutional facilities. Collaborates with academic leadership, the Institutional Facilities Project Manager, Campus Operations, ITS, campus stakeholders, and external partners to plan and implement innovative, accessible, and technology-enabled learning environments. Performs limited specialized technical duties while advancing operational excellence, emerging technologies, and continuous improvement in support of the University's academic community within the Division of Academic Affairs.
Essential Duties and Responsibilities
Operations and Service Delivery
Collaborates with the Center for Academic Technology team to promote innovative approaches and support high-quality service delivery across instructional technology, academic classrooms, audio-visual systems, digital learning spaces, and institutional workforce innovation environments.
Directs day-to-day operations of academic technology services across classrooms, conference spaces, digital signage, satellite locations, and workforce innovation environments.
Oversees operational processes and service delivery models, including preventative maintenance, incident response, and technology lifecycle management.
Serves as the primary point of contact for academic technology operations, providing consultation, issue resolution, and support for faculty, staff, and campus partners.
Develops, implements, and maintains standard operating procedures (SOPs) to ensure consistency, compliance, and operational effectiveness.
Cultivates collaborative partnerships with campus leadership, Campus Operations, ITS, Event Planning, Facilities, and external vendors to support integrated technology solutions.
Strategic Planning, Project Management, and Resource Administration
Leads and collaborates in the coordination, prioritization, and execution of work with Campus Operations, establishing service expectations, schedules, and resource allocations.
Manages the planning and implementation of academic technology initiatives, including classroom technology upgrades, AV integrations, and emerging technology deployments.
Applies formal project management methodologies to define scope, timelines, milestones, risks, and resource requirements, ensuring successful project delivery.
Administers budgets in collaboration with Center for Academic Technology leadership and coordinates the procurement, evaluation, selection, and deployment of instructional and AV technologies.
Ensures fiscal responsibility, resource optimization, and alignment with institutional priorities and standards.
Innovation, Emerging Technologies, and Continuous Improvement
Advances the integration and responsible use of Artificial Intelligence (AI) within academic technology operations, supporting AI-enabled teaching and learning tools, service automation, and data-informed decision-making.
Promotes human-centered, ethical, accessible, and compliant AI practices aligned with institutional priorities and emerging higher education trends.
Monitors service metrics and implements continuous improvement strategies to enhance operational efficiency and user experience.
Promotes ongoing professional development and continuous learning related to emerging technologies, accessibility requirements, AI-enabled teaching and learning, and workforce innovation environments.
Identifies and supports innovative solutions that enhance teaching, learning, collaboration, and institutional effectiveness.
Other Duties Assigned
The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Qualifications
Required Education
Bachelor's Degree in applicable field or equivalent combination of education and experience
Required Experience
Three Years of Related Experience

Knowledge, Skills, and Abilities
Knowledge
Knowledge of academic and instructional technology operations, including classroom A/V systems, digital learning spaces, conference technology, digital signage, and emerging technologies.
Knowledge of project and operations management principles, including project scope, schedules, milestones, resource allocation, risk management, budgeting, and project delivery.
Knowledge of audio-visual and classroom technology systems, integration practices, preventative maintenance, troubleshooting, and technology lifecycle management.
Knowledge of IT service management practices, including incident response, service delivery, performance metrics, continuous improvement, and ITIL principles.
Knowledge of technology procurement and vendor management, including product evaluation, selection, purchasing, implementation, and coordination with external partners.
Knowledge of IT security, institutional compliance, and digital accessibility requirements applicable to higher education technology environments.
Knowledge of Artificial Intelligence and emerging technology trends, including responsible, ethical, accessible, and human-centered applications of AI in academic and operational environments.
Knowledge of standard productivity applications, including word processing, spreadsheets, documentation, reporting, and data analysis tools.
Skill
s
Strong project management and organizational skills with the ability to coordinate multiple complex technology initiatives simultaneously.
Strong technical troubleshooting and problem-solving skills related to academic technology, A/V systems, and technology-enabled learning and work environments.
Strong analytical and decision-making skills with the ability to evaluate operational needs, service metrics, technology solutions, and resource requirements.
Excellent written and verbal communication skills, including the ability to communicate technical information effectively to faculty, staff, administrators, vendors, and other stakeholders.
Strong customer service and interpersonal skills with an emphasis on responsive, collaborative, and solutions-oriented support.
Strong planning, prioritization, documentation, and process-improvement skills.
Skill in developing and maintaining standard operating procedures, technical documentation, service expectations, and operational workflows.
Skill in coordinating cross-functional teams, campus partners, contractors, and technology vendors.
Abilities
Ability to manage and coordinate complex academic technology operations across classrooms, conference spaces, digital signage environments, satellite locations, and institutional learning and workforce environments.
Ability to work closely with the Institutional Facilities Project Manager to coordinate academic technology requirements within renovation, construction, infrastructure, and learning-space improvement projects.
Ability to collaborate effectively with institutional stakeholders, including academic leadership, Campus Operations, Facilities, ITS, Event Planning, faculty, staff, external vendors, and other campus partners.
Ability to coordinate technology requirements with stakeholders throughout project planning, design, implementation, installation, testing, and completion.
Ability to plan, prioritize, and deliver multiple academic technology and A/V projects within established scope, timelines, budgets, and institutional requirements.
Ability to assess academic technology needs and recommend scalable, sustainable, accessible, and innovative solutions aligned with institutional priorities.
Ability to communicate technical requirements, project expectations, timelines, risks, and operational needs effectively to both technical and non-technical stakeholders.
Ability to respond effectively to technology incidents, changing priorities, project requirements, and operational demands while maintaining high-quality service.
Ability to analyze operational and service data to improve processes, resource allocation, preventative maintenance, technology lifecycle planning, and customer experience.
Ability to exercise independent judgment, initiative, discretion, and sound decision-making within established institutional policies and procedures.
Ability to adapt to and continuously learn new technologies, A/V syste