Tax Enforcement Specialist - Bilingual

Job Description

Introduction

The City of Milwaukee is proud to employ a workforce
dedicated to delivering exceptional service to its residents. If you are
passionate about being part of an inclusive team of public servants, please
consider the following opportunity.

Purpose

The Tax Enforcement Specialist-Bilingual provides
administrative support related to tax enforcement, vacated judgments,
bankruptcy administration, and customer relations.
The Tax Enforcement Specialist-Bilingual provides
translation and interpretation services in Spanish and English.

Essential Functions

Delinquent Tax Enforcement

Maintain appropriate enforcement status and in rem number
coding for all delinquent tax accounts.
Identify and flag delinquent property tax accounts eligible
for in-rem foreclosure in accordance with the City's policies and procedures.
Maintain the in-rem foreclosure file database.
Prepare all required documents related to foreclosure
action, including requesting to vacate foreclosure judgments and proceeding
with the sale of foreclosed properties.
Confer with taxpayers and their legal counsel regarding tax
account status, payments, complaints, ownership difficulties, and vacated
judgments through in-person, written or telephone contact.
Maintain working relationships with various City departments
and elected officials relative to tax enforcement actions.
Process property tax payments made in person at the service
counter.
Provide language interpretation and translation for
customers who speak Spanish.
Translate departmental documents and web pages from English
to Spanish.

Bankruptcy Administration

Research accounts affected by bankruptcy actions using City
Assessor, Munis Tax System, and City Clerk-License Division database
information.
Monitor multiple and serial filers; request a lift of stays
when deemed necessary.
Monitor debtor payment plans for compliance.
Check the status of bankruptcy cases using the Court Voice
Index System or the Public Access to Court Electronic Records System (PACER).
Create bankruptcy administration statistical reports for
departmental management.
Process monthly payments received from various bankruptcy
trustees, by mail and over the counter, in accordance with bankruptcy-allocated
interest rates.
Prepare, submit, amend, and withdraw proof of claims to the
federal bankruptcy court electronically for delinquent property tax amounts due.
Maintain the database of active and closed bankruptcy case
files.
Monitor debtor payment plans for compliance.
Confer with legal counsel regarding discrepancies in the
debtor's plans.

Coordination/Monitor Collection Agent Services

Serve as a department liaison to the City's collection agent
relative to property tax collection matters.
Identify and flag delinquent property tax accounts eligible
for transfer to the collection agent.
Review tax account data files before transmission to the
collection agent to ensure accuracy and appropriateness.
Review collection agent correspondence and reports relative
to bankruptcy filings, judgments taken, and uncollectible accounts; enter and
maintain the appropriate coding on the respective tax accounts in the tax
collection system.
Reconcile the Financial Management Information System (FMIS)
general ledger collection agent accounts receivable every month.
Maintain the agent's collection activity files.

Tax Billing and Collection

Make required tax account adjustments and status changes at
the request of the Customer Services Division staff.
Prepare delinquent property tax collection and enforcement
activity reports for department management.
Process property tax payments made over the phone and in
person at the service counter.
Process escrow agent property tax payment files.
Financial Services
Manage and monitor inventory and the use of check stocks for
accounts payable and payroll accounts.
Monitor the daily printing of accounts payable checks.
Enter monthly and quarterly property tax settlement vouchers
in FMIS.
Prepare annual bill payment documents for animal license fee
revenue, allocating expenditures to the appropriate accounts, and make the
requisite FMIS entries.

Office Administration

Store, cull, and dispose of division records according to
the department's record retention schedule.
Draft correspondence for review by the Tax Billing and
Collection Manager or Tax Collection and Enforcement Coordinator.
Service the general office fax machine and copier and assist
department personnel in the use of the machines. Monitor and report monthly
general office photocopier charges by account code, and prepare monthly vendor
bill payment vouchers.
Monitor the department's office supply room inventory to
ensure that needed items are readily available, and request that required items
be ordered.
Compile and maintains Standard Operating Procedures (SOP's)
for current job duties.
Prepare tax collection and enforcement activity reports for
departmental management as directed.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

Tax Enforcement Specialist must be able to stand, walk,
stoop, push, and pull, as well as move and lift objects weighing up to 10 lbs.
regularly.

Minimum Requirements

Bilingual in Spanish and English, including the ability to
provide both translation and interpretation.
Associate degree in business administration, finance, legal
studies, or a related field from an accredited college or university.
Three years of progressively responsible clerical and
administrative support experience.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts
to your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offer.

Knowledge, Skills, Abilities & Other Characteristics

TECHNICAL

Knowledge of City accounting procedures and the ability to
utilize information system applications.
Ability to learn and knowledge of State Statutes and City
Ordinances applicable to tax enforcement.
Ability to learn and knowledge of Federal Statutes applicable
to bankruptcy administration.
Ability to learn and knowledge of best practices for
providing administrative support.
Ability to read and interpret job-related documents.
Ability to effectively use standard computer programs such
as Microsoft Word, Excel and Outlook.
Ability to learn and effectively utilize Munis Tax System,
City Clerk-License Division database information, and employee data systems
such as FMIS and Workday to produce reports and to retrieve data.

COMMUNICATION AND INTERPERSONAL

Ability to maintain good public relations with department
staff, taxpayers, various government agencies, other City departments, and
outside contractors.
Ability to cope with department staff and taxpayers under
adverse conditions.
Strong customer service orientation.
Ability to write reports and other documents that are
thorough, clear, well-crafted and error-free.
Verbal communication skills to work with customers,
co-workers and vendors effectively.
Ability to demonstrate concern for meeting or exceeding the
needs of both external and internal customers.
Ability to exercise tact and diplomacy and remain calm under
pressure.
Ability to work both independently and in a team-oriented,
collaborative environment.
Ability to work effectively and cooperatively with people of
all levels and with those whose backgrounds may differ from one's own.
Ability to gain others' support for ideas, proposals,
projects and solutions.

BILINGUAL COMMUNICATION

Verbal communication skills to effectively respond to
questions and concerns received from the public, in Spanish and in English.
Written communication skills in both English and Spanish,
including the ability to accurately record information and prepare
correspondence.
Ability to translate and interpret both Spanish and English
accurately and efficiently.
Ability to interview witnesses in Spanish and in English and
accurately and concisely document interviews.
Ability to read, understand, and process work-related
documents, such as correspondence, forms, and reports, in both English and
Spanish.

ORGANIZATION, JUDGMENT AND PROFESSIONALISM

Ability to think critically and analytically.
Ability to perform work accurately under pressure, meet
deadlines, and carry out work assignments with minimal supervision.
Ability to exercise judgment, discretion, and tact in
handling departmental matters.
Honesty, integrity, professionalism, and the ability to
maintain confidentiality.
Ability to serve as an effective custodian of City
resources.

Current Salary

The current salary range (Pay Range 5JN) is $62,355-$77,296 annually, and the resident incentive salary range for City of Milwaukee residents is $64,849-$80,388 annually. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

BENEFITS:

The City of Milwaukee provides a comprehensive benefit program that includes the following:
Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
457 Deferred Compensation Plan
Health and Dental Insurance
Paid Parental Leave
Comprehensive Wellness Program
Onsite Clinic Services
Onsite Employee Assistance Program
Alternative Work Schedules
Long-Term Disability Insurance
Group Life Insurance
Tuition Benefits
Paid Vacation
12 Paid Holidays
Paid Sick Leave and other paid leaves
Flexible Spending Arrangement
Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visit https://city.milwaukee.gov/benefits.

Selection Process

THE SELECTION PROCESS will be job-related and will consist of one or more of the following: a

Requirements

Requirements

Bilingual in Spanish and English, including the ability to
provide both translation and interpretation.
Associate degree in business administration, finance, legal
studies, or a related field from an accredited college or university.
Three years of progressively responsible clerical and
administrative support experience.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts
to your employment