Specialist I, Patient Financial Services

Job Description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK:
Patient Financial Services Speciali
st (
hybrid

New York City, NY
)
At Memorial Sloan Kettering Cancer Center, our mission is

ending

cancer for life. As a Specialist I in Patient Financial Services, you will help patients

maintain

access to care by coordinating insurance verification, authorizations, financial guidance, and

accurate

information while supporting

optimal

reimbursement and compassionate service across MSK's care teams.

Role Overview

Collaborate with patients, clinical teams, administrative staff, and insurance carriers to support continued access to care and appropriate reimbursement for services.

Counsel patients before their first appointment and obtain required referrals, authorizations, and supporting documentation.

Obtain

pre
‑
certification

from insurance carriers in alignment with each plan's requirements.

Maintain current knowledge of insurance guidelines and communicate updates to leadership.

Identify
and report trends or changes in reimbursement patterns.

Communicate authorization outcomes to clinical and administrative staff.

Explain

insurance coverage

and requirements
,

payment responsibilities, and available financial options to patients.

Provide
timely
updates to clinical teams throughout the authorization process.

Educate clinical staff on patients' insurance coverage and financial responsibilities.

Work autonomously while
maintaining
strong
partnership
with internal stakeholders.

Key Qualifications

Strong written and verbal communication skills
.

Ability to work independently and make sound decisions

regarding

financial clearance.

Experience in patient service or customer

service
,

with the ability to communicate financial concerns and coverage limitations with empathy and professionalism.

Proven ability to manage

pre
‑
certification

or

insurance
‑
related

administrative tasks.

Familiarity with medical insurance carriers and coverage requirements.

Core Skills

Growth
‑
minded
, actively seeking opportunities for continuous development.

Effective communicator
,

comfortable speaking with people at all levels of the organization including patients, physicians
, care team members, and insurance c
arrier
s
.

Results
‑
oriented
, adaptable, and energized by challenges.

Self-motivated

and capable of autonomous work.

Additional Information:

Training Schedule:

Monday through Friday,

flexible within these hours

7:30

AM to 5:00

P
M EST. During training, you will primarily work onsite in New York City.

Regular Schedule After Training:

This is a

hybrid position requiring onsite work 3-4 days per week

with flexibility to be assigned to various MSK mid-town sites and rotating Saturday shift
.

Onsite days:

9:00 AM - 5:00 PM EST

Remote days:

11:00 AM - 7:00 PM EST

Saturday rotation:

8:00 AM - 4:00 PM EST

approximately every

5 weeks

Location:

Hybrid role with regular onsite attendance required

3-4 days per week

at

MSK mid-town sites
;

53
rd

St, 1275 York Ave, Koch, BAIC, Kimmel

Reporting to
:

Supervisor, Patient Financial Services

Helpful Links
:

Compensation Philosophy

Benefits

Pay Range: $26.77 - $40.05

FSLA Status: Non-Exempt

Closing
:
At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment
decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.