Social Service Specialist II

Job Description

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent is involved in filling out appropriate forms, documenting pertinent information to ensure intake and eligibility requirements are met and processed in an accurate and timely manner. They are responsible for maintaining a census database, information records, statistical reports and relevant information for Social Service Director. In addition, they will be flexible as they may help with PSW and client requests. Other responsibilities include preparing provider notification letter for new admissions and conducting Social Service chart audits for all active and discharged clients.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Interviews clients, reviews cases and compiles appropriate information in order to complete all necessary forms and data sheets. Maintains supportive contact with patients, clients and families. Coordinates work with other members of the human services team.

Assists clients and/or refers clients/cases to appropriate agency and resource.

Maintains, logs, documents and records informational records and statistical reports.

Answers inquiries and provides information to agencies, clients and other appropriate sources.

May supervise clients whose probation/parole is for minor crimes.

Assists in the establishment of appropriate client behavior by guiding, directing and influencing patients, clients and/or families.

May conduct follow up by verifying information through phone contact, personal interview and/or computer screening.

Prepares appropriate information, makes recommendations and assists in the facilitation of processing cases for completion, resolution and/or service provision.

May speak before community groups and serve on task forces or committees as assigned.