Site Reliability Engineer - Observability & Automation

Job Description

Job Description:
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world.
By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.
Learn more about how we deliver excellence for our customers and colleagues at
DXC.com
.
About the team
Our Site Reliability Engineering team ensures the reliability, scalability, performance, and availability of critical systems through deep observability, automation, and continuous engineering improvement. We act as the eyes and the hands of production: we instrument and monitor everything that matters, and we automate everything that shouldn't be done by hand. The team partners with development, operations, cloud, infrastructure, networking, and security stakeholders to reduce toil, increase system visibility, accelerate incident response, and keep highly available cloud and on-prem environments healthy.
About the Role
As a
Site Reliability Engineer - Observability & Automation
, you will be responsible for designing end-to-end observability across our platforms and building the automation that keeps them stable and self-healing. You will own monitoring, logging, tracing, and alerting strategies using tools such as
Dynatrace, the Elastic Stack, Zabbix, and Grafana
, and you will turn manual operational work into repeatable, auditable automation with
Ansible and AWX
. You'll partner closely with development and infrastructure teams to make systems more transparent, more reliable, and less dependent on human intervention.
Essential Job Functions
Design, implement, and maintain end-to-end
observability
(metrics, logs, traces, and alerting) across cloud and on-prem systems.
Build and tune
dashboards and visualizations in Grafana
, correlating data from multiple sources for fast diagnosis.
Implement
APM, full-stack monitoring, and root-cause analysis with Dynatrace
, including service-level and infrastructure-level visibility.
Design and operate centralized
log management and analytics with the Elastic Stack
(Elasticsearch, Kibana, Logstash/Beats), including parsing, indexing, and retention strategies.
Configure and maintain
infrastructure and network monitoring with Zabbix
, including templates, triggers, and intelligent alerting.
Develop
automation with Ansible and AWX/Tower
: playbooks, roles, inventories, workflows, and scheduled jobs to eliminate repetitive operational tasks.
Build
automated incident detection and self-remediation
flows that reduce mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR).
Write
scripts and tooling
(Python, Bash, PowerShell) to integrate systems, enrich monitoring data, and extend automation.
Define, instrument, and track
SLOs, SLIs, and SLAs
, and reduce alert noise by improving signal quality.
Collaborate with
development teams
to improve application reliability, performance, and instrumentation, contributing code and reviewing changes when needed.
Support
cloud and network infrastructure
to ensure high availability, capacity, and performance across environments.
Participate in
incident management, root cause analysis, and blameless post-mortems
, turning findings into automation and monitoring improvements.
Basic Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
2-3 years of experience in Site Reliability Engineering, DevOps, Monitoring/Observability, Cloud, or related roles.
Hands-on experience with observability and monitoring platforms
, ideally including several of:
Dynatrace, Elasticsearch / Elastic Stack, Zabbix, and Grafana.
Proven experience building automation with Ansible
(playbooks, roles, inventories) and orchestrating it through
AWX or Ansible Tower/AAP.
Strong
scripting and programming skills
in Python, Bash, PowerShell, or similar, with the ability to integrate APIs and build operational tooling.
Software development knowledge
(version control with Git, code review practices, and comfort reading/contributing to application code).
Experience working with
cloud platforms
such as AWS, Azure, or Google Cloud Platform.
Networking fundamentals
: TCP/IP, DNS, HTTP/S, load balancing, firewalls, and basic troubleshooting of connectivity and latency issues.
Solid understanding of
system reliability practices
, distributed systems, and SLO/SLI/SLA concepts.
Advanced English level required for global collaboration.
Other Qualifications (Preferred / Nice to Have)
Experience designing
centralized logging and alerting at scale
(log pipelines, retention, cost/performance tuning).
Experience with
containerization and orchestration
(Docker, Kubernetes) and how to observe and automate them.
Familiarity with
Infrastructure as Code
(Terraform, CloudFormation) complementing Ansible-based configuration management.
Experience with
CI/CD tooling
(GitLab CI, GitHub Actions, Jenkins, or similar).
Experience implementing
automated incident response and self-healing
systems.
Exposure to
security and compliance
in cloud environments.
Certifications in
Dynatrace, Elastic, Red Hat (Ansible/RHCE), or a cloud provider (AWS/Azure/GCP)
are a plus.
Strong analytical thinking, troubleshooting, and a proactive mindset focused on automation, efficiency, and continuous improvement.
Ability to work under pressure and handle critical incidents.
Why DXC? / Life at DXC
DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong
ethics
and
corporate citizenship.
DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available

here
.