Salesforce Business Analyst

Job Description

The Work:
ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce's Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Job Location:
Must be able to travel onsite to Martinsburg, West Virginia

What You Will Do:
Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution.
Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce's Government Cloud Platform.
Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

What You Will Bring With You:
3+ years as a Business Analyst, including at least one Salesforce project.
Candidate must have a Public Trust or an Active Secret clearance.
U.S. Citizenship is required due to federal contract requirements.
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
What We Would Like You To Bring With You:
3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
1+ years of experience delivering user training or creating technical documentation.
Understanding of DoD and federal government security standards and experience supporting ATO processes.
Experience working with federal government clients, particularly DHS or DoD.
Familiarity with Salesforce, including its general functionality and the use cases it supports.
Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.
Prior experience delivering user training or creating technical documentation.
Background in data migration projects.
Professional Skills:
Highly effective analytical and problem-solving capabilities.
Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
Organized, detailed oriented and able to prioritize and multi-task.
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration.
Failure to do so may result in the application being excluded for consideration
.
Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact
Candidateaccommodation@icf.com
for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer
.

Together, our employees are empowered to share their

expertise

and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO

policy.
We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with

sincerely held

religious beliefs, in all phases of the application and employment process. To request

an accommodation,

please email
Candidateaccommodation@icf.com
and we will be happy to

assist
. All information you provide will be kept confidential and will be used only to the extent

required

to provide needed reasonable accommodations.

Read more about
workplace discrimination righ
t
s

or our benefit offerings which are included in the
Transparency in (Benefits) Coverage

Act.

Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or

assist

with responses during interviews (whether in-person or virtual) is not

permitted
. This policy is in place to

maintain

the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation
that involves the use of AI.
If

such an

accommodation is needed, candidates are instructed to contact us in advance at
candidateaccommodation@icf.com
. We

are dedicated to providing

the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range
- There are multiple factors that are considered in determining final
pay
for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position
based on full-time employment
is
:
$73,738.00 - $125,354.00
West Virginia Client Office (WV88)

Minimum Qualifications

3+ years as a Business Analyst, including at least one Salesforce project. Candidate must have a Public Trust or an Active Secret clearance. U.S. Citizenship is required due to federal contract requirements. Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.