Public Works Dispatcher 2

Job Description

Introduction

The City of Milwaukee is proud to employ a workforce
dedicated to delivering exceptional service to its residents. If you are
passionate about being part of an inclusive team of public servants, please
consider the following opportunity.

Purpose

The Public Works Dispatchers ensure efficient operations of
the Fleet Services Dispatch Office by supporting and coordinating administrative
and communication functions.
The department may fill positions at the Public Works
Dispatcher 1 or 2 level, based upon candidate qualifications. Candidates will
be placed on the highest-level list for which they qualify.

Essential Functions

Dispatch and Scheduling

Communicate via radio, phone, in-person, and email to ensure
efficient support of field and fleet operations.
Schedule fleet equipment, operators, and support personnel
in Telestaff.
Dispatch assignments and record information using Samsara, ensuring
accurate tracking of field service technicians, utility crews, and fueling
trucks.
Confirm next-day assignments with drivers, operators, and
other Fleet/Sanitation division employees.
Communicate assignments to private sector entities performing
work on the City's behalf.
Dispatch and document the activities of the division's
Roll-Off operation; prepare the daily Roll-Off box location/assignments using a
SharePoint file and distribute to employees and managers.

Data Recording and Tracking

Accurately record work assignment information while
observing management scheduling guidelines.
Maintain and update vehicle locations in AssetWorks and
Samsara.
Update and record the status of daily dispatch operations
and fleet-related programs.
Record and maintain fuel and fleet supplies information in TMS Com.
Maintain information pertaining to service agreements,
rental equipment, and vendors.
Receive and process complaints; forward complaints to
departments for further action and follow-up.
Prepare and document Department of Public Works (DPW)
accident-related records in AssetWorks.

Administrative Support

Answer calls from DPW locations and provide requested fleet
support and service information.
Address assignment inquiries from drivers, operators, and
field employees.
Activate fuel cards and create replacement cards.
Prepare and distribute the daily after-hours, on-call
contact list.
Prepare employee disciplinary documents and maintain a
distribution list to verify when issued.
Prepare and process Commercial Driver's License (CDL)
testing applications, collect fees, and maintain testing schedule.
Assist with new hire orientation and process I-9 paperwork.
Process and communicate time-off requests for vacation, sick
leave, bereavement leave, and the Family and Medical Leave Act (FMLA).
Inform driver instructors of fleet accidents and contact the
Milwaukee Police Department (MPD) Non-Emergency division.
Participate as a member of the Dispatch office staff and
assist other city departments during extended hours, holidays, and weekend
operations.

Snow and Ice Control

Maintain employee availability information for drivers and
operators from supporting departments for snow operations.
Participate as a member of the general ice control and snow
plow team, which operates 24 hours a day during snow operations.
Participate as a member of the team that contacts snow
drivers at the start of snow operations and throughout the operation; record
information in the Snow Database.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

The Public Works Dispatchers 1 and 2 must be willing and
able to:

Work variable and extended hours to meet the City's needs
during weather-related events and other emergencies that may include evenings,
weekends, and holidays.
Withstand prolonged exposure to variable and extreme weather
conditions, including rain, wind, excessive heat, intense cold, and snow.
Be available 24 hours per day/365 days per year in the event
of an emergency operation including DPW snow and ice control operations.

Minimum Requirements

PUBLIC WORKS DISPATCHER 1

Two years of experience at a dispatch or high-volume
customer call center.

PUBLIC WORKS DISPATCHER 2

Three years of experience at a dispatch or high-volume
customer call center.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offers.

Desirable Qualifications

Familiarity with City of Milwaukee streets and service area
districts.

Knowledge, Skills, Abilities & Other Characteristics

Technical

Ability to efficiently utilize office equipment, including
telephones, copiers and fax machines.
Proficiency using Microsoft Office Suite, specifically
Outlook, Word, Excel, PowerPoint, SharePoint, and Teams.
Ability to learn job-specific computer systems and software.
Accurate keyboarding and data entry skills.
Ability to accurately maintain departmental records.
Ability to read and interpret job-related materials.
Ability to memorize information, conduct online research,
and navigate quickly between multiple data entry systems in different formats
and multiple online resources.
Ability to understand and follow instructions.
Knowledge of the English language, including proper sentence
structure, grammar, and punctuation.

Communication, Interpersonal, and Customer Service

Verbal communication skills including the ability to share
information and respond to questions clearly via radio and telephone.
Written communication skills to prepare clear and concise
business correspondence and reports.
Ability to work cooperatively and fairly with people whose
backgrounds may differ from one's own.
Knowledge of customer service best practices and the ability
to incorporate them into operations.
Ability to consistently handle a high volume of telephone
calls and customer inquiries.
Active listening skills and patience.
Conflict resolution skills and the ability to resolve
escalated complaints and remain calm in stressful situations.

Judgment and Professionalism

Ability to plan, organize, initiate, prioritize and complete
work to achieve objectives promptly, within deadlines and with limited
supervision.
Ability to work effectively under pressure and tight time
constraints to handle a high volume of telephone calls and customer inquiries.
Ability to use sound judgment to make decisions.
Ability to perform work with a high degree of accuracy,
detail, and quality.
Ability to be diplomatic, discreet, and tactful.
Honesty, integrity and the ability to maintain
confidentiality.
Ability to practice data safety with processing forms and
computer usage.
Ability to serve as an effective and efficient steward of
City resources.

Current Salary

PUBLIC WORKS DISPATCHER 1

The current salary range (Pay Range 5IN) is $58,014-$74,186
annually, and the current resident incentive salary range for City of Milwaukee
residents is $60,334-$77,153 annually.

PUBLIC WORKS DISPATCHER 2

The current salary range (Pay Range 5JN) is $60,973-$77,296
annually, and the current resident incentive salary range for City of Milwaukee
residents is $63,412-$80,388 annually.

BOTH TITLES:

Appointment above the minimum is possible based upon level
of experience and other qualifications and is subject to approval.

BENEFITS:
The City of Milwaukee provides a comprehensive benefit
program which includes the following:

Wisconsin Retirement Systems (WRS) Defined Benefit Pension
Plan
457 Deferred Compensation Plan
Health and Dental Insurance
Paid Parental Leave
Comprehensive Wellness Program
Onsite Clinic Services
Onsite Employee Assistance Program
Alternative Work Schedules
Long Term Disability Insurance
Group Life Insurance
Tuition Benefits
Paid Vacation
12 Paid Holidays
Paid Sick Leave and other paid leaves
Flexible Spending Arrangement
Commuter Value Pass

For full details of the benefits offered by the City of
Milwaukee, please visit https://city.milwaukee.gov/der/benefits.

Selection Process

THE SELECTION PROCESS will be job-related and will
consist of one or more of the following: an evaluation of education,
experience, and/or responses to supplemental questions; a written or
performance test, a structured interview, or other assessment methods. The
Department of Employee Relations reserves the right to call only the most
qualified candidates to structured interviews and performance examinations.
Structured interviews may include written exercises. Selection process
component weights will be determined by further analysis of the job.
INITIAL FILING DATE - The selection process will
be held as soon as practical after the deadline listed above. Receipt of
applications may be discontinued at any time after this date without prior
notice. However, recruitment may continue until the City's needs have been met.
Qualified applicants will be notified of the date, time, and place of the
selection process components. Unless otherwise required by law, the City of
Milwaukee will not provide alternative dates or times for the selection
process. The applicant is responsible for attending all phases of the job
selection process at the time and place designated by the City of Milwaukee.

Selection Plan

APPLICATIONS and further information may be accessed by
visiting www.jobapscloud.com/MIL.
If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or
staffinginfo@milwaukee.gov.
The Department of Employee Relations is in City Hall, 200 E
Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

The City of Milwaukee values and encourages diversity and is
an

Requirements

Requirements

PUBLIC WORKS DISPATCHER 1

Two years of experience at a dispatch or high-volume
customer call center.

PUBLIC WORKS DISPATCHER 2

Three years of experience at a dispatch or high-volume
customer call center.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment