Police Dispatcher Trainee

Job Description

View More Jobs

Police Dispatcher Trainee

Oklahoma City, OK, United States

Job Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS: Pay Range: 411Hourly Rate: $19.67 - $30.42FLSA Status: Non-ExemptThe normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.BACKGROUND CHECKCivilian employees of the Oklahoma City Police Department must successfully complete a comprehensive background check and polygraph test prior to employment.POLICE DEPARTMENT POLICYThe Oklahoma City Police Department's Body Art/Visible Tattoo Policy is available at the following link: https://joinokcpd.com/tattoo-policy. Please ensure you have read the policy, understand the policy, and are willing and able to comply with the policy. ELIGIBILITY LIST PREFERENCE ORDERFull-time City employees will receive preference in the following order: major division first, then department, then all other full-time City employees. Part-time/year-round City employees will receive preference next. If there are no qualified full-time City employees or part-time/year-round City employees, external applicants will then be considered (when the vacancy is open to external applicants). APPLICATION, HIRING, AND BACKGROUNDWhen completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided.Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked QuestionsPlease note the background check process for Police Department positions is specified above.TOTAL REWARDSAt the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:Competitive payAn average of $22,000 annually contributed toward your benefits and retirementA comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and developmentExplore all the ways we invest in you: City of Oklahoma City Total RewardsPOSITION DESIGNATIONSThis job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq. (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. JOB SUMMARYThis posting will be used to fill a current vacancy in the Public Safety Support Division of the Police Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. This position is under the direction of a Police Dispatch Coordinator. The Police Dispatcher Trainee serves as the communication link between calling parties and Police Department units in the field. Employees of this classification receive classroom instruction and on-the-job training. During this time, the trainee will receive formal instruction/training on the Oklahoma Law Enforcement Telecommunications System (OLETS) and must attain proficiency in the skills, knowledge and ability required to function at the full performance level of a Police Dispatcher. Essential job functions include: accurately and efficiently receiving and relaying critical information via two-way radio, computer-aided dispatch, multi-line telephone and teletype systems; dispatching emergency response and support units to reported trouble locations; operating computerized data networks to input and/or retrieve data; maintaining written logs and standard departmental reports; and monitoring radio frequencies to respond to field units status reports and request for assistance. Additional duties at the airport include operating and monitoring the closed-circuit camera and security door lock systems. The Police Dispatcher Trainee must adapt to stress involved in responding to numerous and/or simultaneous calls and remain calm in emergency situations. The employee works semi-independently following prescribed procedures with unusual situations referred to a working supervisor. Work is reviewed through continued video/audio observation by the supervisor.VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.JOB REQUIREMENTSKnowledge of keyboard.Skill in following instructions and specified procedures.Skill in communicating verbally using tact and diplomacy.Ability to operate two-way radio, computer-aided dispatch and teletype systems.Ability to operate and monitor closed-circuit camera and security door lock systems. (Airport only)Ability to obtain, record, and relay pertinent information related to airport operations. (Airport only)Ability to obtain, record, and relay pertinent information related to law enforcement activities. Ability to remain calm in emergency situations.Willingness to make decisions.Willingness to maintain confidentiality. COMPETENCIESOne City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.Respect Always (Conduct) (1) Conducts oneself with the utmost integrity and professionalism; (2) demonstrates humility; (3) encourages people to share their perspectives, ideas, and opinions; (4) makes decisions based on a sense of shared purpose; (5) takes responsibility for actions and decisions; (6) resilient; (7) leans in to challenges and problems with creative solutions; (8) speaks up and challenges the status quo; (9) relies on the character, ability, strength, truth, and transparency of others and the organization; (10) [Core Value Respect Always] listens with curiosity and speaks with care; (11) [Core Value Respect Always] embraces different perspectives and lived