Parking Services Supervisor

Job Description

Introduction

The City of Milwaukee is proud to employ a workforce
dedicated to delivering exceptional service to its residents. If you have a
passion for being a part of an inclusive team of public servants, please
consider the following opportunity.

Purpose

The Parking Services Supervisor oversees the daily operation
of City parking structures and lots, and serves as the City's parking liaison
and professional point of contact for contracted management, property
management, lessees, contractors, and other City departments.

Essential Functions

Facilities Maintenance

Oversee operational and overall structural/mechanical
maintenance of all City-owned and managed parking facilities.
Observe, identify, and initiate routine, preventative, and
emergency maintenance for all facility components, including mechanical,
electrical, structural, and safety.
Review and comply with inspection and compliance reports,
including those for structural, mechanical, fire, elevator, stand pipe, and
dry/wet sprinkler systems.
Monitor, coordinate, and oversee work with vendors,
contractors, and City units.
Ensure facilities and lots adhere to the Americans with
Disabilities Act Amendments Act (ADAAA) requirements.
Follow City purchasing and contracting guidelines to hire
contractors and monitor work performed.
Determine yearly capital repairs and required maintenance in
partnership with City engineers.
Plan and implement the acquisition of contractors,
subcontractors, systems, and equipment.
Ensure that parking facilities management companies adhere
to contractual agreements, including standards of operations, security
management, and maintenance guidelines.
Serve as the liaison between the City, the parking
management company, lessees, and the general public; serve as the point of
contact for work projects to maintain safety and minimize public impact.
Review and investigate damage claims and make claim
resolution recommendations.

Surface Parking Maintenance

Conduct field observations and evaluate, record, report, and
track conditions.
Coordinate, schedule, and record lot repairs, including
crack-filling, potholes, resurfacing, guardrails, bollards, lighting, and
landscape maintenance.
Develop and maintain positive neighborhood relations with
residents and businesses.
Record and maintain official lot property reports and other
record files.
Monitor and oversee lot maintenance and snow removal
contracts, contractors, and work performance.
Ensure compliance with parking permits, meters, and leases.

Parking Meter Program Administration

Manage and administer 6,000-plus on-street parking meter
programs, including management of contracts.
Administer four vendor contracts for meter maintenance,
parts, coin collections, and coin counting.
Monitor market rate parking changes locally and nationally.
Accurately account for parking revenues derived from several
meter sources.
Monitor parking data, technology updates, and systems to
ensure that smart meter programs meet the needs of parking users.
Understand and troubleshoot parking meter-related cellular
communication malfunctions with City staff and vendors.
Investigate and respond to meter complaints from elected
officials, the general public, and staff.
Monitor use data to identify nonfunctioning meters and
schedule repairs.
Respond to special events and construction permits for
timely meter hooding and de-hooding.

Parking Lease Administration

Maintain insurance certificate compliance.
Advise appropriateness of leasing in consideration of
private/public interest and the City's overall goals.
Assist in drafting, executing, and overseeing compliance for
parking lot and structure leases.

Supervisory Functions

Supervise, train, mentor, and develop employees and
coordinate inspection, maintenance, and repair services with operators and
users; provide backup supervision to the Parking Meter Shop operations and
staff.
Prepare and monitor yearly equipment, capital, and operating
budget reports and requests.
Prepare legislation and appear before the Common Council Committee
regarding proposed legislative changes.
Recommend management and process improvements that serve the
City's best interest.
Administer the City employee parking permit program.
Coordinate multi-jurisdictional parking/traffic activities.
Remain current on best practices related to parking
structures and lot operations.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

The Parking Services Supervisor must be willing and able to
do the following:

Respond to emergency call-outs and report within 60 minutes
or fewer at any time during the day or night, any day of the week, for storm
response, snow and ice control operations, and other emergencies.
Be on-call beyond standard business hours to respond to
various emergencies, including working extended hours, weekends and holidays to
accommodate snow and ice control operations.
Withstand prolonged exposure to variable and extreme weather
conditions, including rain, wind, excessive heat, intense cold, and snow.
Travel to all parts of the City of Milwaukee in variable
weather and environmental conditions to conduct field work. Walk distances,
climb stairs, and see and hear all types of traffic.
Lift or move up to 20 pounds frequently, and exert up to 50
pounds of force occasionally.

Minimum Requirements

1. Bachelor's degree in business management, architecture,
engineering, construction management, public administration or a related field
from an accredited college or university.
2. Two years full-time, professional experience performing
duties related to the essential functions of this position in any of the
following:

parking/mobility or transportation industry;
the building trades;
property management;
inspection, code compliance and plan examination;
or facilities maintenance, operation and repair, including
custodial operations, heating, ventilation, air conditioning, electrical,
plumbing and/or automated building controls.

3. Possession of a valid driver's license at the time of
appointment and throughout employment.
4. Good driving record at time of appointment and throughout
employment.
Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts
to your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offers.

Desirable Qualifications

Parking/mobility or transportation industry
supervision/management experience.
Licensed as an inspector and/or credentialed in a
construction trade.
Project management experience.
Experience managing contracts and field operations.
Experience supervising staff, particularly field personnel.

Knowledge, Skills, Abilities & Other Characteristics

Technical

Knowledge of transportation policy, parking ordinances, and
public safety.
Knowledge of public administration and general business
practices.
Knowledge of mechanical, electrical, and structural building
issues.
Knowledge of contracts, accounting, and budgeting.
Knowledge of project management principles and the ability
to coordinate projects.
Proficiency using Microsoft Office Suite, including spreadsheets,
word processing, and email.
Proficiency using smartphones and cameras.
Ability to learn MicroStation and the geographic information
systems (GIS) to perform schematic drawing and electronic mapping.
Ability to read and interpret job-related documents, such as
ordinances and technical material.
Ability to maintain detailed and accurate records.

Communication and Interpersonal

Written communication skills to prepare clear and concise
business correspondence and reports.
Verbal communication skills to effectively present
information and respond to questions from the public, other agencies, and
elected officials with tact and diplomacy.
Knowledge of customer service best practices and the ability
to effectively integrate them into operational processes.
Conflict resolution skills and the ability to remain calm in
stressful situations.
Ability to work independently and as part of a team.
Ability to work cooperatively and fairly with people whose
backgrounds may differ from one's own.
Ability to effectively work with contractors, lessees, City
managers, government officials, and the public.

Supervisory

Knowledge of leadership principles and best practices for
selecting, supervising, and motivating employees.
Ability to plan and coordinate the work of others.
Ability to coach and train staff to accomplish goals.
Ability to foster an environment of inclusion wherein all
employees are treated respectfully, are valued for their strengths, and feel
that they can safely express themselves.
Ability to maintain confidentiality regarding personnel
matters.

Judgment and Professionalism

Scheduling, planning, and organizational skills.
Analytical and problem-solving skills to be able to address
complex parking facility and management issues.
Ability to recognize and resolve problems effectively.
Ability to use sound judgment when making decisions.
Organizational and time management skills to be able to plan
and accomplish work within deadlines.
Ability to meet competing, challenging, and ever-changing
priorities.
Honesty, integrity, and responsible stewardship of City of
Milwaukee resources.
Ability to maintain confidentiality.

Current Salary

The current salary range (Pay Range 1FX) is $72,768-$95,390
annually, and the current resident incentive salary range for City of Milwaukee
residents is $75,679-$99,206 annually. Appointment above the minimum
is possible based upon level of experience and other qualifications, and is
subject to approval.
In acco

Requirements

requirements.
Follow City purchasing and contracting guidelines to hire
contractors and monitor work performed.
Determine yearly capital repairs and required maintenance in
partnership with City engineers.
Plan and implement the acquisition of contractors,
subcontractors, systems, and equipment.
Ensure that parking facilities management companies adhere
to contractual agreements, including standards of operations, security
management, and maintenance guidelines.
Serve as the liaison between the City, the parking
management company, lessees, and the general public; serve as the point of
contact for work projects to maintain safety and minimize public impact.
Review and investigate damage claims and make claim
resolution recommendations.

Surface Parking Maintenance

Conduct field observations and evaluate, record, report, and
track conditions.
Coordinate, schedule, and record lot repairs, including
crack-filling, potholes, resurfacing, guardrails, bollards, lighting, and
landscape maintenance.
Develop and maintain positive neighborhood relations with
residents and businesses.
Record and maintain official lot property reports and other
record files.
Monitor and oversee lot maintenance and snow removal
contracts, contractors, and work performance.
Ensure compliance with parking permits, meters, and leases.

Parking Meter Program Administration

Manage and administer 6,000-plus on-street parking meter
programs, including management of contracts.
Administer four vendor contracts for meter maintenance,
parts, coin collections, and coin counting.
Monitor market rate parking changes locally and nationally.
Accurately account for parking revenues derived from several
meter sources.
Monitor parking data, technology updates, and systems to
ensure that smart meter programs meet the needs of parking users.
Understand and troubleshoot parking meter-related cellular
communication malfunctions with City staff and vendors.
Investigate and respond to meter complaints from elected
officials, the general public, and staff.
Monitor use data to identify nonfunctioning meters and
schedule repairs.
Respond to special events and construction permits for
timely meter hooding and de-hooding.

Parking Lease Administration

Maintain insurance certificate compliance.
Advise appropriateness of leasing in consideration of
private/public interest and the City's overall goals.
Assist in drafting, executing, and overseeing compliance for
parking lot and structure leases.

Supervisory Functions

Supervise, train, mentor, and develop employees and
coordinate inspection, maintenance, and repair services with operators and
users; provide backup supervision to the Parking Meter Shop operations and
staff.
Prepare and monitor yearly equipment, capital, and operating
budget reports and requests.
Prepare legislation and appear before the Common Council Committee
regarding proposed legislative changes.
Recommend management and process improvements that serve the
City's best interest.
Admini