Office Associate

Job Description

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

The incumbent in this position will provide general office support for agency operations. In addition, the incumbent will complete routine and standardized assignments, handling mail and answering phones, directing calls, taking messages and communicating with both internal and external contacts and/or the public to gather, exchange and process information.

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

Delivers excellent customer service in-person, electronically, or by written communication.

Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.

Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.

Sorts, codes, scans, uploads, logs, and indexes, data/information.

Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.

Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.

Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.

Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.

Performs other related duties as required.

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

Delivers excellent customer service in-person, electronically, or by written communication.

Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.

Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.

Sorts, codes, scans, uploads, logs, and indexes, data/information.

Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.

Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.

Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.

Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.

Performs other related duties as required.