Motor Vehicle Associate III

Job Description

DOT - Motor Vehicles
The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.
Click here to learn more about DelDOT Motor Vehicle Division.

This position is within the Commercial Driver License (CDL) Helpdesk, where the candidate will utilize a combination of technical knowledge, expertise, and problem-solving skills to support and manage CDL-related inquiries and issues. The candidate will serve as a key liaison, facilitating communication and coordination between the division and various federal and state agencies. The role involves handling a broad spectrum of functions critical to the efficient operation of the CDL Helpdesk, including but not limited to troubleshooting, issue resolution, system updates, and providing timely guidance to stakeholders. The successful candidate will contribute to maintaining seamless operations, ensuring compliance with regulatory standards, and enhancing the overall experience for both internal and external customers.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.

Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.

Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.

Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.

Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states' jurisdictions.

Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.

Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer's eligibility for services, and complete transactions accurately and within any established service levels.

Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.

Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.

May administer vision, written, oral, and/or road examinations to evaluate drivers' knowledge and skills to safely operate motor vehicles.

May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes off-site inspections for verification or assignment of vehicle identification number.

May operate manual and computerized vehicle testing equipment.

Prepares a variety of records and reports.