Mobile Integrated Healthcare Navigation Responder - City

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Mobile Integrated Healthcare Navigation Responder - City

Oklahoma City, OK, United States

Job Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS:Pay Range: 513NE Hourly Rate: $30.94 - $47.30FLSA Status: Non-ExemptThe normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.OVERAGE POSITIONThis position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. APPLICATION, HIRING, AND BACKGROUNDWhen completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload. Applications may not be reviewed if specific responses to application questions have not been provided.Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background ChecksIf you have questions, check out the: Frequently Asked QuestionsTOTAL REWARDSAt the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:Competitive payAn average of $22,000 annually contributed toward your benefits and retirementA comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and developmentExplore all the ways we invest in you: City of Oklahoma City Total RewardsPOSITION DESIGNATIONS This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023, in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division's Criminal Justice Information Services Security Policy (Version 5.9.2, 12/07/2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing). Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment. Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test. This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.JOB SUMMARYThe Mobile Integrated Healthcare Navigation Responder is located in the Emergency Medical Services Transport Division of the Fire Department within the City of Oklahoma City and is responsible for providing co-response interventions for behavioral health calls including by not limited to mental health crises and overdoses.ESSENTIAL JOB FUNCTIONSManages incoming calls to the Crisis Call Diversion Center, 988 Dispatch and other referral sources and determines deployment of the Crisis Response Team, or other alternative response teams. Collects comprehensive information about a consumer's situation through interviews and other relevant sources, utilizing verbal de-escalation as needed to ensure effective engagement.Conducts thorough trauma-informed assessments to determine behavioral health service needs and the level of treatment required.Creates crisis stabilization and safety plans to facilitate an individual's safe integration within the community.Offers individual short-term case management services including linkage, advocacy, and referral to foster ongoing stabilization resources.Actively participates in continued care, with a commitment to ensuring social and/or familial support when appropriate and available.Educates family members on mental health symptoms, treatment, and community resources.Ensures timely processing of patient confidential health documentation as required by law.Performs other duties as assigned.VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. MINIMUM QUALIFICATIONSMinimum of two (2) years of community behavioral health or related experience working with individuals experiencing substance use disorders, mental health conditions, disabilities, and/or housing insecurity. Bachelor's Degree in related field. Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSA) Behavioral Health Case Manager II certification.Possession of a valid Driver License (Operator).KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of technology including Microsoft suite programs.Skill in effective time management, scheduling, and prioritization. Skill in crafting and maintaining clear, concise routine reports and correspondence.Ability to work independently, draft reports, complete electronic medical records, and document services within legally required timeframe.Ability to cultivate and sustain effective working relationships with consumers, community members, Oklahoma City Fire Department personnel, Oklahoma City 911 and 988 Dispatch, healthcare professionals, and the general public.Ability to communicate effectively and efficiently with diverse stakeholders, including healthcare professionals, law enforcement representatives, first responder organizations, fire department personnel, and the public, in formal, informal, or educational/public relations contexts.Ability to maintain required certifications and/or licenses.Ability to maintain working knowledge of current trends and developments in the behavioral health field through ongoing participation in training, continuing education, and other educational opportunities.Ability to adhere to departmental policy and procedures, Oklahoma Department of Mental Health, and Substance Abuse Services (ODMHSAS) standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements.Ability to assume responsibility for work performed and accountability for decisions made.Ability to adhere to all laws, professional standards, and ethical codes.COMPETENCIESOne City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the ou