IT Support Specialist

Job Description

Who we are

Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. We are growing our US operations, cultivating an ambitious and committed team of mission-driven professionals to apply their skills to solve challenging problems.

The role

As we scale our US team in Washington, D.C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can focus on delivering critical capabilities without technical friction.

This is not a passive or hands-off oversight role; we are looking for a true "do-er" who thrives on solving real-world problems in real time. You are highly proactive, deeply self-motivated, and take immense pride in owning the technology footprint of our office. Because we are scaling rapidly, this position offers significant room for professional growth as you help shape and expand our local IT infrastructure over time.

The day-to-day

• User-Facing Support: Provide direct, hands-on IT support to our D.C. team, serving as the first point of contact for service desk requests and technical troubleshooting.

• Device Management: Manage the lifecycle of our hardware fleet, including deploying, configuring, and maintaining Windows and macOS laptops and peripherals.

• Office Infrastructure: Maintain and optimize standard office technology setups, including conference room, AV equipment, network printers, and localized connectivity.

• SaaS Operations: Manage user access, licensing, and troubleshooting across our productivity suites, with a focus on Office 365 (O365).

• On-Site Mobility: While you'll be based in D.C., you will occasionally travel to our operational and test facilities (such as our site in West Virginia) to set up and support localized IT environments.

You should apply if you

• Driven & Proactive: You don't wait for tickets to pile up. You spot potential friction points before they become issues and take ownership of resolving them.

• A Dynamic "Do-er": You love being in the details, working directly with people, and getting your hands on hardware rather than managing from a distance.

• An Adaptable Technologist: You have solid foundational experience in IT support or service desk environments. You are comfortable navigating both Windows and macOS systems.

• Resourceful with the Basics: You have a working familiarity with O365 admin tools and standard device setups. While familiarity with MDM tools (JAMF / Intune) is helpful, a deep specialization is not required.

Note: We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarized in a few bullet points.

Nice to Have

• Prior experience working in the defense, national security, or government sector is a strong plus, though not a hard requirement.

• Experience working with Mobile Device Management tools like Intune and Jamf.

• Experience working with PowerShell or Python to automate workflows.

• Experience working in a fast-growing startup or a high-paced, dynamic environment.

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