IT Functional Analyst I

Job Description

IT FUNCTIONAL ANALYST I

Recruitment #26-005420-0001

Department

MSP - Support Services Bureau

Date Opened

7/16/2026 12:30:00 PM

Filing Deadline

7/30/2026 11:59:00 PM

Salary

$71,805.00 - $113,243.00/year

Employment Type

Full-Time

HR Analyst

Tiffany Hazel

Work Location

Baltimore County

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Introduction

It is important that all
experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS
SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

PLEASE FILL OUT THE APPLICATION
COMPLETELY.
➢ The application is part
of the examination process. Your answers will determine your eligibility
to participate in the next phase of the selection process.
➢ Clearly describe your
qualifications in detail. Credit cannot be given for education, training,
experience, knowledge, skills, and abilities that you fail to indicate.
➢ Do not leave any answer
spaces blank; if a question does not apply, write "N/A".
➢ Although you may attach a
resume to further describe your qualification, it does not substitute for
completing the application form. An incomplete application form may result in
disqualification. Do NOT write "see resume" in your work history or
responses to supplemental questions.
➢ Failure to comply with
these instructions may result in disqualification.
➢ Read the Job Announcement
carefully for specific filing instructions, supplemental questions, and final
filing dates.

GRADE

17

LOCATION OF POSITION

Maryland State Police
Police Communication Support
Division
1201 Reisterstown Road
Pikesville, MD 21208

Main Purpose of Job

The ITFA I position is a 24/7 operation that oversees METERS/NCIC audits, develops quality control programs, and liaises with criminal justice agencies. Key duties include conducting database searches, offering law enforcement training, and managing the communications control center at Maryland State Police Headquarters. Additional responsibilities include providing Helpdesk support, ensuring compliance, conducting checks, and offering technical assistance. The role also involves technical support for end-users and coordinating help desk calls. The position monitors and operates communications equipment at the SEOC for communication with State and Federal components regarding civil defense, incident management, disasters, and emergency preparedness.

POSITION DUTIES

Duties include but are not
limited to:
·
Review and critique daily the METERS/
NCIC entries in order to assure compliance with existing rules for CJIS and FBI
regulations;
·
Provide user support to
Emergency dispatchers across the state in the teaching, review, critique, and
entry of data into METERS/NCIC;
·
Validate NLETS/ METER Hit
confirmation violation reports and send those results to the Terminal Agency
Coordinator for review and compliance;
·
Track and notify Maryland
police agencies to correct invalid entries and make necessary record
modifications, particularly for Missing Person Entries, on a bi-monthly or as
needed;
·
Resets MSP personnel and some
allied agencies passwords in MSP applications such as active directory, Delta
Plus, CapWin and CAD;
·
Provide technical assistance,
guidance and instruction to Maryland users of METERS/ NLETS/NCIC and assist law
enforcement agencies nationwide with problem analysis;
·
Processes time sensitive
messages and nationwide requests for Maryland Motor Vehicle
Administration;
·
Initiates and transmits
notifications when experiencing problems with METERS, NLETS, or CJIS;
·
Perform other related duties
as identified by commanders/supervisors.

MINIMUM QUALIFICATIONS

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms.
Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems for the required experience.
2. Candidates may substitute the possession of an Associate's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

In accordance with Section
2-204(b)(6) of the Public Safety Article, candidates for position in this
classification may be subject to an initial drug screening and a complete
criminal background investigation to include a polygraph examination before
permanent appointment can be made. A criminal conviction may be grounds for rejection
of the candidate.

SELECTION PROCESS

Only candidates who meet the minimum qualifications will
be considered for this classification. Therefore, it is essential that you
provide complete and accurate information on your application. Successful
candidates will be placed on the Eligible List categorized as BEST QUALIFIED,
BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at
least one year from the date of examination. The list will be used by the
hiring manager to select employees. The list will be valid for one year.

EXAMINATION PROCESS

The examination will consist of a rating of your
education, training and experience related to the requirements of the position.
You may be required to complete a qualifications supplement, or the rating may
be based on your application. Report all experience and education that is
related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one
file. As a result, it is strongly urged that those applying upload ALL required
and additional documents (undergraduate and graduate transcripts, resumes,
etc.) as one file. If you are unable to apply online, you may submit an
application via mail. The Maryland State Application Form can be found
online. Completed applications, required documentation and any required
addendums may be mailed to:

Maryland State Police
Human Resources Division
1201 Reisterstown Road
Pikesville, MD 21208
ATTN: Tiffany R. Hazel

For questions regarding this recruitment, contact tiffany.hazel@maryland.gov

It is the policy of the Maryland State Police to comply
with all applicable federal and state laws prohibiting employment
discrimination and to provide equal employment opportunity to all employees and
applicants for employment without regard to age, ancestry, color, gender,
identity and expression, genetic information, marital status, mental or physical
disability, national origin, race religious affiliation, belief or opinion,
sex, sexual orientation or any other protected status.

TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country
and encourage them to apply.

As an equal opportunity employer, Maryland is committed
to recruiting, retaining, and promoting employees who are reflective of the
State's diversity.

Bilingual applicants are encouraged to apply.

Click on a link below to apply for this position:

Fill out the
Supplemental Questionnaire and
Application NOW using the Internet.

Apply Online

View and print the Supplemental Questionnaire.
This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire
here.

Apply via Paper Application.
You may also download and complete the Paper Application
here.

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Requirements

MINIMUM QUALIFICATIONS

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of