Front Desk Associate (Pac Beach)

Job Description

Summary

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging operation; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Pacific Beach Resort. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacation Rentals and Campgrounds. The purpose of this position is to provide quality and efficient front desk and/or reservation services to guests while maintaining the highest level of customer service.

Duties

PRIMARY DUTIES CONSIST OF: Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.Answers phones and transfers calls to appropriate individuals and replies to guest questions.Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.

Conditions of Employment

Successful completion of National Agency Background (NACI) Check required. This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame. May be required to possess valid driver's license as travel to other facilities within normal scope of duties may be required.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Additional Information

OPEN CONTINOUS POSITION - *Bi-weekly review of applicants* Salary is dependent on experience and/or education. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.ervice.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.The complete application package must be submitted by 11:59 PM (EST) on 09/30/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13012014 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Required Documents

The following documents are required at the time of application: Résumé Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

What to Expect Next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

About the Agency

Welcome to Navy Region Northwest, the third largest fleet concentration area in the continental United States. Navy Region Northwest's mission is to support the fleet, fighter and family in order to provide ready Naval forces able to execute our nation's defense. We are military, civil service, and contractor professionals who together operate the Navy's premier shore installations. Situated in one of the most beautiful locations in the world, the area offers a unique setting with a variety of activities and opportunities for service members and their families.

Requirements

Incumbent must be skilled in the use of a personal computer and various software programs.Must possess basic math and reading skills.Must be able to communicate clearly and effectively both verbally and in writing.Ability to handle, control, and account for large amounts of cash/credit card transactions.Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred.