ERP Systems Specialist

Job Description

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The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware's historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.
DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.
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The mission of the Division of Professional Regulation (DPR) is to ensure protection of the public's health, safety, and welfare. DPR supports Delaware's citizens, professional licenses, partner agencies, and private organizations, and provides regulatory oversight for 37 Governor appointed boards and commissions.
The ERP Systems Specialist supports this mission by coordinating system development, maintenance, and enhancements; troubleshooting issues with managers, technical staff, and contractors; and defining data and program requirements. The role trains system users, maintains documentation, and oversees testing of new or modified programs to ensure they meet operational needs. It also queries and analyzes system data to support complex reporting requirements, services as a liaison between technical teams, vendors, and agency staff to communicate system updates, and ensures system security by managing user access and permissions.

The ERP Systems Specialist supports this mission by coordinating system development, maintenance, and enhancements; troubleshooting issues with managers, technical staff, and contractors; and defining data and program requirements. The role trains system users, maintains documentation, and oversees testing of new or modified programs to ensure they meet operational needs. It also queries and analyzes system data to support complex reporting requirements, services as a liaison between technical teams, vendors, and agency staff to communicate system updates, and ensures system security by managing user access and permissions.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
May supervise technical support staff.
Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.