Drop Off Center Supervisor

Job Description

Introduction

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE
EMPLOYEES ONLY**

Purpose

The Drop Off Center Supervisor manages the daily operations
of the City of Milwaukee's Drop Off Center facilities, including allocating and
supervising staff, overseeing contracted service providers, delivering
exceptional customer service, resolving conflicts, and auditing revenue
collected from user service charges.

Essential Functions

Administrative and Customer Service

Coordinate the removal of special waste from Drop Off Centers
by various contracted service providers.
Provide public information and educate customers on City
policies and ordinances that govern the proper disposal of certain waste types.
Resolve conflicts, complaints, and service inquiries from
residents and public officials.
Reconcile deposits and maintain reports relative to revenue
generated from Drop Off Center user charges.
Analyze usage, revenue, tonnage, and project trends.
Analyze traffic flow and recommend and execute layout
changes to enhance efficient usage of space and maintain safe traffic flow.

Supervision

Supervise and instruct yard attendants, roll-off operators,
and contracted staff on daily priorities and proper operations at the Drop Off Centers.
Create daily work schedules and assign duties to staff.
Coach and develop employees to support their success.
Assist staff with customer interaction and training.
Serve as a resource for staff and customers for complex
inquiries.

Snow Duty

Participate in snow and ice control operations during the
winter season.

We welcome qualified individuals with disabilities who are
interested in employment and will make reasonable accommodations during the
hiring process in accordance with the Americans with Disabilities Act (ADA) of
1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA)
of 2008.

Conditions of Employment

The Drop Off Center Supervisor must be willing and able to:

Respond to emergency call-outs and report within 60 minutes
or fewer at any time during the day or night, any day of the week, for storm
response, snow and ice control operations, and other emergencies.
Be on-call beyond standard business hours to respond to
various emergencies, including working extended hours, weekends, and holidays
to accommodate snow and ice control operations.
Withstand prolonged exposure to variable and extreme weather
conditions, including rain, wind, excessive heat, intense cold, and snow.
Climb ladders and work at elevated heights.
Perform medium physical work, including exerting up to 50
pounds of force occasionally, up to 20 pounds of force frequently, and/or up to
10 pounds of force constantly to move objects.

The pre-placement medical tests include:

Physical/ lift test
Audiogram
Vision
Non-DOT drug test

Minimum Requirements

Regular status as a City of Milwaukee employee, having successfully
completed a probationary period for a civil service position, or status as a
City of Milwaukee employee in a fixed-term position.
Four years of field or customer service experience in
municipal public works, private solid waste or a closely related enterprise.
Valid driver's license at the time of appointment and
throughout employment.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment application. The hiring department will verify candidates'
education as part of the background screening process prior to extending any
job offer.

Desirable Qualifications

Bachelor's degree in business administration, public policy,
or a related field from an accredited college or university.
Direct supervisory and/or leadership experience.
Direct customer service experience.

Knowledge, Skills, Abilities & Other Characteristics

Technical

Ability to learn and effectively supervise municipal public
works operations, including refuse collection, recycling systems, snow plowing,
and ice control.
Knowledge of safety regulations and safe worker practices.
Proficiency using Microsoft Office Suite, including
spreadsheets, word processing, and email.
Ability to learn job-specific computer systems and software.
Knowledge of basic accounting principles and skills working
in spreadsheet databases.
Ability to reconcile deposits and update the City's financial
management systems.
Ability to read and interpret work-related documents.

Communication, Interpersonal, and Customer Service

Verbal communication and presentation skills to positively
represent the department to groups both large and small.
Written communication skills to prepare clear and concise
business correspondence and reports.
Ability to work effectively with multi-level, multi-cultural
staff, City officials, and the public.
Knowledge of customer service best practices and the ability
to incorporate them into operations.
Ability to interact with residents in a courteous, tactful,
and concerned manner.
Ability to work cooperatively and fairly with people whose
backgrounds may differ from one's own.

Leadership

Knowledge of supervisory management principles and
practices.
Skill in coordinating people and resources to achieve
desired outcomes.
Ability to build effective work teams to accomplish daily
tasks.
Ability to create and develop a work team in which all
members can reach their potential.
Ability to foster an environment of inclusion where all
employees are treated respectfully, are valued for their strengths, and feel
that they can safely express themselves.
Ability to assign and direct work, assess performance, make
hiring decisions, and take corrective action.

Judgment and Professionalism

Analytical, problem-solving, and investigative skills to
monitor staff and assigned areas.
Ability to plan, organize, and manage time effectively.
Ability to use sound judgment to make decisions.
Conflict resolution skills and the ability to remain calm in
stressful situations.
Ability to consistently demonstrate professional conduct.
Ability to maintain confidentiality.
Ability to serve as an effective steward of City resources.

Current Salary

The current salary range (1EX) is $72,768-$89,460
annually, and the resident incentive salary range for City of Milwaukee
residents is $75,678-$93,038 annually. Appointment will be made in
accordance with the provisions of the City of Milwaukee Salary Ordinance.
In accordance with the City of Milwaukee Salary Ordinance:

The incumbents of positions in this class, if certified by
the Commissioner of Public Works as being when appropriate, regularly involved
in snow and ice control operations which results in an excessive amount of
overtime work, shall receive 4.8% additional biweekly salary as compensation
for such overtime work.

Selection Process

THE SELECTION PROCESS will be job-related and will
consist of one or more of the following: an evaluation of related education,
experience, and accomplishments, an evaluation of written communication,
interviews, and/or other assessment methods. The Department of Employee Relations
and the Department of Public Works reserve the right to call only the most
qualified candidates to proceed in the selection process. Information from the
selection process will be used to make a hiring decision. Selected candidates
will be transferred and/or promoted to the position.
INITIAL FILING DATE - The selection process will
be held as soon as practical after the deadline listed above. Receipt of
applications may be discontinued at any time after this date without prior
notice. However, recruitment may continue until the City's needs have been met.
The applicant is responsible for attending all phases of the selection process
at the time and place designated by the hiring authority.
NOTE: Transfer/Promotional Opportunities and
Promotional Examinations are not open to Milwaukee Public Schools employees or
to the public. Only current City of Milwaukee employees and civilian personnel
in MFD and MPD, hired through a City Service Commission process, who have successfully
completed a probationary period for a Civil Service position, or who have
status as a City of Milwaukee employee in a fixed-term position, will be
considered. Individuals with exempt, provisional, temporary, or emergency
appointments are not eligible for transfer.

Additional Information

APPLICATIONS and further information may be accessed by
visiting www.jobapscloud.com/MIL.
If you would like assistance completing an application,
please contact the Department of Employee Relations at (414) 286-3751 or
staffinginfo@milwaukee.gov.
The Department of Employee Relations is located at City
Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 103
The City of Milwaukee values and encourages diversity and is
an equal opportunity employer.

Requirements

Requirements

Regular status as a City of Milwaukee employee, having successfully
completed a probationary period for a civil service position, or status as a
City of Milwaukee employee in a fixed-term position.
Four years of field or customer service experience in
municipal public works, private solid waste or a closely related enterprise.
Valid driver's license at the time of appointment and
throughout employment.

Equivalent combinations of education and experience may be
considered.
NOTICE: Please do not attach your academic transcripts to
your employment