Delivery Operations Team Lead

Job Description

Skill required:
Marketing Operations - Campaign Management
Designation:
Delivery Operations Team Lead
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Acts as the central orchestration layer for CX Hub (Project Marlin) demand-managing intake, prioritization, and scheduling across offshore pods/squads while aligning to onshore Client priorities and peak trading calendars. Ensures work is correctly routed, planned, and delivered to SLA.
What are we looking for?
Qualification: Any Graduation
• Work management tooling and reporting (Workfront, Jira, ServiceNow, Asana or equivalent)
• Capacity planning, queue management, WIP limits, and SLA-based delivery tracking
• Strong coordination skills across onshore/offshore teams; ability to manage dependencies and escalations
• Understanding of marketing production and activation lifecycles in a hub/pod operating model
Roles and Responsibilities:
• Run CX Hub work intake: validate briefs, ensure dependencies (assets, approvals, tracking) are in place, and route work to the right pod (Marketing, C360, CLM, Insights)
• Own prioritization and scheduling aligned to Client trading calendar, campaign rhythms, and agreed delivery cadences
• Manage capacity planning and WIP controls across offshore teams; balance demand vs. available bandwidth
• Track SLAs, throughput, and ageing; surface risks early and coordinate re-planning with Delivery Leads and onshore stakeholders
• Drive standardized ways of working (templates, intake checklists, handoffs) to reduce rework and improve cycle time
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at

www.accenture.com

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