Customer Service Clerk - Youth or Adult

Job Description

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED
DIVISION/ SECTION: Customer Experience / NL and Central
Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. ***includes evenings and weekends
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library Material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work. Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.The Customer Service Clerk (Youth) will:
* Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
* Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
* Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
* Enjoy working with youth and creating quality experiences for them and their families.
* Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit: https://houstonlibrary.org/all-locations

WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.
EXPERIENCE REQUIREMENTS
(6) Six months of verifiable clerical/customer service experience are required.

• Proficient computer skills and working knowledge of Microsoft Office.

• Experience working with people of diverse backgrounds.

• Ability to communicate effectively orally and in writing.

• Experience working in a public library setting.

• Strong interpersonal skills and the ability to collaborate with others.

• Experience working with youth and families.

• To better serve our diverse communities, fluency in a foreign language is highly preferred (Spanish, Chinese, Vietnamese, Arabic, French).

• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 10

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfmor call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.