C/S Child Support Specialist I

Job Description

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

This position is in the Operations Walk-in Unit of DCSS that reviews the Title IV-A pending referrals. The incumbent will work with members of the Department of Justice and Family Court. Duties: will have contact with the customer, face-to-face, via phone, e-mail, in court, or in the office setting, perform research and case management via various databases, such as, the Delaware Child Support System, and other governmental automated systems.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.

Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.

Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.

Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.

Refer obligee/obligor to other public/private agencies for services appropriate for their needs.

Maintain records and reports and shares information with other public/private agencies.

Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.

May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.

Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.