Crisis Project Coordinator

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Crisis Project Coordinator

Oklahoma City, OK, United States

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PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS:Pay Range: 514 Hourly Rate: $32.49 - $49.66 FLSA Status: ExemptThe normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City's step placement policy.OVERAGE POSITION This position is an overage. Funding for this position will be re-evaluated on a fiscal year basis. APPLICATION, HIRING, AND BACKGROUNDWhen completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one file for upload. Applications may not be reviewed if specific responses to application questions have not been provided.Each application submission is reviewed independently. For detailed information about the City's hiring and background processes, check out the: Quick Guide to Hiring and Background ChecksIf you have questions, check out the: Frequently Asked QuestionsTOTAL REWARDSAt the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer:Competitive payAn average of $22,000 annually contributed toward your benefits and retirementA comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and developmentExplore all the ways we invest in you: City of Oklahoma City Total RewardsPOSITION DESIGNATION This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.JOB SUMMARYThis job is located in the Community Development Division of the Planning Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Crisis Project Coordinator is responsible for coordinating the City's response to unsheltered homelessness, including planning and executing encampment closures and facilitating outreach efforts.ESSENTIAL JOB FUNCTIONSLeading the planning, coordination, and execution of homeless encampment closures in compliance with applicable policies and guidelines, including oversight of field operations, respectful engagement with individuals experiencing homelessness, and post-closure maintenance strategies.Participating in field visits with outreach teams to support engagement and connection to services and resources.Coordinating homelessness response efforts by reviewing data, identifying performance gaps, and recommending improvements across outreach, emergency shelter, and housing services.Supporting system implementation and operations by improving processes, referral procedures, and interagency coordination.Overseeing emergency shelter coordination with community partners to facilitate timely connection to housing and support services.Managing complex projects from initiation through completion.Facilitating collaboration among program partners by convening meetings and coordinating efforts to address challenges and improve program effectiveness.Supporting the development and use of reports, dashboards, and data tools to monitor performance and identify areas for improvement.Maintaining data accuracy and ensuring compliance with applicable standards.Building partnerships with service providers, healthcare organizations, government agencies, and community stakeholders.Communicating with program partners by summarizing information, responding to inquiries, and supporting decision-making.Assisting with grant and policy compliance by supporting documentation and ensuring requirements are met.Performing other duties as assigned.VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.MINIMUM QUALIFICATIONSPossession of a bachelor's degree or higher in social sciences, human services, public administration, business administration, public health, or a related field. A combination of education and experience may be substituted on a year-for-year basis.Minimum of two (2) years of experience working within a homeless response system or providing direct services to individuals experiencing homelessness.Possession of a valid Driver License (Operator).PREFERRED QUALIFICATIONSMinimum of four years of experience in homeless services or a closely related field.Experience and understanding of HMIS and Coordinated Entry.Experience working with federal grants.Working knowledge of Public Housing Authority leasing structures and practices. KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of project management principles, including scoping, scheduling, stakeholder coordination, and evaluation. Knowledge of homeless response systems, including homelessness services, Coordinated Entry Systems (CES), and housing-related intervention methods.Skills in analyzing data, evaluating performance, and developing recommendations for process improvement. Skill in communicating effectively with diverse audiences, including technical and non-technical stakeholders.Skill in using data systems and tracking tools, including Microsoft Office, Google Workspace, and Homeless Management Information Systems (HMIS).Skill in verbal and written communication.Skill in supporting and promoting data integrity.Ability to apply trauma‑informed care, cultural humility, racial equity principles, and person‑centered approaches.Ability to engage effectively in face-to-face interactions with individuals experiencing homelessness from diverse backgrounds, including those with physical disabilities, mental health conditions, substance use disorders, and chronic health conditions.Ability to apply knowledge of available housing services and eligibility requirements.Ability to provide training, coaching, and technical assistance to providers and multidisciplinary teams.Ability to work independently and collaboratively in fast‑paced field and office environments.Ability to establish and maintain effective working relationships across City departments, outreach teams, community partners, and diverse populations.Ability to manage time effectively, prioritize tasks, and meet deadlines.Ability to think logically, organize information accurately, and analyze data.Ability and willingness to support the implementation of homeless encampment site closures and ongoing management strategies in accordance with applicable policies and safety guidelines.Ability and willingness to assume responsibility for work performed.COMPETENCIESOne City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups con