Cloud Engineering Analyst

Job Description

Job Description:
Essential Job Functions:
Cloud & Integration Support
Assist in supporting cloud and integration operations under guidance of senior team members.
Help monitor and maintain integration processes within the BOOMI platform.
Perform
routine and proactive operational tasks
(e.g., monitoring alerts, checking job statuses).
Provide
basic L1/L2 support
for BOOMI runtime and infrastructure issues with supervision.
Document processes, issues, and resolutions for knowledge sharing.
Assist in administrative tasks such as:
Access and permission requests
Folder creation and updates
User creation (QA and Production environments)
Certificate updates (with guidance)
Incident & Request Management (ITIL)
Monitor and handle
basic incident and request tickets
assigned to BOOMI.
Acknowledge and respond to
customer emails and inquiries
in a timely manner.
Escalate complex or critical issues to senior engineers (L2/L3 or Ops Leads).
Coordinate with internal teams to support issue resolution.
Assist in sending
status updates and incident communications
.
Support the team in meeting SLA targets such as:
Incident and Request response times (PWT)
Resolution timelines (MTTR)
Service Operations & Learning
Follow established
ITIL processes
(Incident, Problem, Request, Change, Access).
Support monitoring activities and help identify potential issues early.
Contribute to
knowledge management documentation
.
Participate in
training sessions and knowledge-sharing activities
.
Stay updated on basic cloud and integration technologies.
Basic Qualifications:
Bachelor's degree in IT, Computer Science, Engineering, or related field
Open to fresh graduates or up to 1 year of experience
Basic understanding of
cloud concepts and IT systems
Willingness to learn
integration platforms (e.g., BOOMI)
and ITIL processes
Basic knowledge of any programming/scripting language is a plus
Good problem-solving, communication, and teamwork skills
Other Qualifications:
Exposure to
cloud platforms (e.g., AWS, Azure)
is an advantage
Familiarity with
ITIL concepts
is a plus (certification not required)
Strong willingness to learn, adapt, and grow in a technical support environment
Ability to follow processes and work in a structured operations setup
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