Client Support Technician I

Job Description

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Mississippi State Government Jobs

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Client Support Technician I

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Client Support Technician I

Salary

$32,000.00 - $34,000.00 Annually

Location

25 - HINDS COUNTY, MS

Job Type

Full-Time

Job Number

9483-0941-20251230HND

Department

0941 - TRANSPORTATION

Opening Date

12/31/2025

Closing Date

1/14/2026 11:59 PM Central

Agency Minimum Salary

$32,000.00

Agency Maximum Salary

$34,000.00

About the Agency

The Mississippi Department of Transportation is responsible for providing a safe intermodal transportation network that is planned, designed, constructed, and maintained in an effective, cost-efficient, and environmentally sensitive manner.

About the Position

Provides standard Tier 1 support as the first level of contact at an IT service desk. Answers questions and gives information, advice, and instructions to clients on such issues as email, password reset and communication devices. Primarily focuses on understanding the issue to be resolved and solves disruptions and problems within the defined scope of Tier 1 standards and protocols. Escalates calls to a higher level of support within given time guidelines

What you'll need to be Successful

Attention to detail, strong organizational skills, and effective communication. Able to stay out of town overnight on occasion.

Preferred Qualifications

Typically requires High School Diploma or high school equivalency and relevant technical knowledge and an understanding of office automation and office systems operating environments and/or communication devices and 0-2 years of experience. Agency preferred qualifications: Experience working with or installing radio or audio systems, Troubleshooting and repairing electronic components, some knowledge of A/C D/C wiring, Radio communications.

Description

Benefits

Questions

Characteristics of Work
See MSPB Careers for information regarding this classifications
Minimum Qualifications
Typically requires High School Diploma or high school equivalency and relevant technical knowledge and an understanding of office automation and office systems operating environments and/or communication devices and 0-2 years of experience.

Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits. Wellness BenefitsEmployees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible. Life InsuranceAll eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices. Optional InsurancesMany agencies offer discounted premiums for dental, vision, and cancer insurance. Flexible Spending AccountsMany state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes. Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18