Chronic Neglect Social Services Unit Supervisor

Job Description

Job Location:
Base Location is negotiable in Missouri.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
The
Department of Social Services
partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.
This position is responsible for the direct supervision, guidance, and development of staff assigned to the Chronic Neglect Unit. The Chronic Neglect Unit provides specialized assessment and intervention for families with repeated reports of abuse or neglect, ongoing safety concerns, and chronic risk factors. The Frontline Supervisor provides case consultation, ensures consistent practice and policy compliance, monitors the quality and timeliness of work, and supports staff in identifying and addressing patterns of chronic maltreatment. This description may not include all duties, knowledge, skills, or abilities associated with this classification.

Provides direct supervision, guidance, and support to staff assigned to the Chronic Neglect Unit, ensuring consistent practice, policy compliance, and quality service delivery.
Reviews and consults on assessments and case activities involving repeated reports of abuse or neglect, ongoing safety concerns, and chronic risk factors to support appropriate decision-making and intervention.
Monitors staff caseloads, assignments, documentation, and required timeframes to ensure work is completed accurately, thoroughly, and in accordance with Children’s Division policy.
Provides regular case consultation and assists staff in identifying patterns of maltreatment, assessing child safety and risk, engaging families, and determining appropriate services and interventions.
Reviews and approves team members' work as required, providing feedback and direction to strengthen assessment quality, documentation, critical thinking, and case decision-making.
Trains, coaches, and evaluates assigned team members; identifies individual and team development needs and supports continued growth in knowledge and practice related to chronic neglect.
Coordinates with other Children’s Division team members, supervisors, and program areas to promote continuity of services and effective responses to families with complex or ongoing needs.
Supports collaboration with community partners and other professionals involved with families to promote coordinated assessment, service planning, and child safety.
Performs other related work as assigned.

Minimum Qualifications
High School Diploma or High School Equivalent
and
Nine or more years
of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.
OR
One or more years
of experience as a Social Services Specialist (III) or Senior Social Services Specialist with the Missouri Uniform Classification and Pay System.
OR
Three or more years
of experience as an Associate Social Services Specialist and/or Social Services Specialist (II) with the Missouri Uniform Classification and Pay System.
OR
A
Bachelor’s
degree from an accredited college or university preferably a degree in Social Work or comparable human services field (Substitutions allowed);
and,
Five or more years
of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.
(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).
(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)
Preferred Qualifications
Ability to travel throughout the State of Missouri as needed
Availability to be in the “on call” rotation one weekend a month.
Training, certification, and/or education in leadership and continuous process improvement programs (e.g. Lean Six Sigma) is preferred.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.  Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.  This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found
here
.

CD-HR@dss.mo.gov