Application Support Engineer (L2)

Job Description

Job Description:
Application
Support

(L2)
Job

Description:
We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation
tools.
Roles and
Responsibilities:
Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
Knowing and understanding the
issue,
Investigate and perform analysis to determine root
cause(s),
Provide corrective and preventive
solution,
Ensure successful and timely completion of application batch
jobs,
Propose improvements to address recurring issues
and
Close monitoring
gaps.
Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
Identify opportunities for automation to minimize manual task
and
Provides

24 X 7 rotating 12 hours shift support
Requirements:
Strong

problem

investigation

and

solving

skills,
Has

an

analytical

mindset

and

able

to

understand

business

and

functional

concepts,
Proactive

and

self-driven

and

able

to

work

under

pressure

with

a

high

sense

of

urgency,
Good

knowledge

of

Java

programming

and

has

hands-on

coding

experience,
Possess

SQL

knowledge

and

able

to

construct

basic

SQL

queries,
Able

to

understand

and

grasp

concepts

of

users'

interfaces,

client-server

environment,

web

technology,

operating

systems

(Unix

&

Windows),

database

and

middleware,
Ability

to

work

effectively

both

independently

&

within

a

team,
Good

communication

skills

for

interaction

with

both

internal

and

external

stakeholders

of

all

levels

(Internal

teams,

clients,

external

/

other

3
rd

party

vendors

and

management),
Experience with writing scripts for automation will be an advantage
and
Experience working with IT ticketing systems will be an
advantage.
Qualifications:
Minimum Diploma in IT related
discipline
3 years or more working experience in IT
industry
Our culture and benefits:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include.
Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
How to apply & our commitment to you in return:
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer: DXC
is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available

here
.