Administrative Assistant 4 - Parking and Transportation Services Department

Job Description

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.
If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or
jobs@unr.edu
.
Job Description
The University of Nevada, Reno is recruiting for an Administrative Assistant 4 for the Parking and Transportation Services Department.
This position is the Front Office Manager for the Parking Services Department and is responsible for the managerial function of the office staff. This position provides administrative support to the Assistant Director and Director, oversees daily operations of the front office, manages a variety of financial processes, and assists customers with complex situations. This position enforces campus parking policies and procedures tactfully and consistently.
Duties include (but are not limited to):
Manage front office staff to include hiring, providing feedback, completing performance evaluations, training, managing time off requests to ensure adequate staffing levels, assigning tasks, ensuring task completion, and providing back-up support for front office team as needed due to staffing levels;
Oversee daily operations for the front office to include daily cash drawer balancing and deposits, identify and correct discrepancies and overages/shortages, work with department Administration on annual permit purchase by reviewing quantities and parking lot changes, handle configuration of parking permits in parking system, determine and verify permit availability and eligibility, and coordinate permit distribution; address customer concerns, complaints and escalated issues promptly and professionally;
Manage all high-level front office financial transactions such as citation void requests, investigate payment errors through web service payment gateway and process required corrections, review payment duplication though online systems and refund if required; process P-card reconciliation for two department credit cards;
Coordinate and oversee citation collections, including processing monthly citation notification by email and mail;
Manage the payroll deduction permit process to include processing cancellations, exchanges, and refunds; review delinquent payments, review employee separation notifications and coordinate with employee return of parking permit;
Oversee campus parking inventory as the permit inventory manager, including annual permit inventory review and updates to zone specific data reports, allocation of parking permits for purchase, drafting annual reserved space invoices and monitor payments, review permit sales throughout the year and provide data to Administration, and update all published campus maps after inventory counts; these include ADA, Service Vehicles, Bicycles, Shuttle and Zone maps, work with diverse campus community partners to provide sound parking solutions;
Manage the internal Campus Sign Map; update frequently to ensure all inventory changes as well as reserved signage are 100% accurate at all times;
Coordinate with the Field Supervisor regarding construction projects and Special Event Coordinator for event parking to ensure sufficient parking;
Maintain calendars, coordinate training events, prepare and take notes for meetings, and handle internal and external customer service issues as needed;
Serve as the Secretary of the Parking and Traffic Board, overseeing communications with board members and citation appellants, coordinating and scheduling meetings, and preparing and maintaining meeting minutes; and
Other duties as assigned.
To see the full Class Specifications, visit:
https://hr.nv.gov/uploadedFiles/hrnvgov/Content/Resources/ClassSpecs/20/02-210spc.pdf

Essential Qualifications
This position requires graduation from high school or equivalent education and four (4) years of progressively responsible relevant work experience which included experience in one or more of the following areas: providing administrative/program support to professional staff and management; performing secretarial duties in support of a manager; coordinating communications between the manager, staff and program clientele; supervision of subordinate staff; researching information from internal and external sources;
OR
One (1) year of experience as an Administrative Assistant III in Nevada State service;
OR
An equivalent combination of education and experience as described above.
A valid Class "C" driver's license or higher operator's license is required at the time of appointment and as a condition of continuing employment.
Preferred Qualifications
Candidates with the following experience are encouraged to apply:
Strong supervisory skills and experience in customer service.
Good written and verbal communication skills.
Detail oriented, organized, efficient, reliable and possess the ability to follow directions.
Experience handling and maintaining confidential information and communications.
Proficient in Microsoft Office Suite.
Physical Demands
If/when assisting with weekly meter money count, must be able to lift coin bags weighing up to 25lbs from the machine to the coin cart.
This position requires lifting up to 20 pounds occasionally; and/or up to 10 pounds of force frequently; and/or negligible amount of force constantly to move objects; and walking or standing to a significant degree and pushing and/or pulling.
This position requires the ability to see, hear, and communicate through speech.
Schedule
The typical work schedule is Monday through Friday from 8:00 am to 4:30 pm; this is subject to change based on organizational needs.
This position is designated as Essential Personnel. In the event of a campus emergency, special event, closure to maintain campus safety or building operations, this position may be required to work outside of regularly scheduled hours.
Compensation Grade
Grade 29
In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.
To view the classified compensation schedules, please visit:
Classified Compensation
. Select Salary schedule, Non CBA PP01 or PP02.
For more information, visit the
Classified Salary Calculator
Perks of PERS
Classified Employees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. The PERS retirement plan is beyond compare. Please visit the Benefit Estimator
Retirement Calculator
for more information.
"I'm so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I'm completely secure and confident that my retirement will always be there for me." - Robin F.

Perks of Working at UNR
Health insurance options including dental and vision -
Health Insurance
Life insurance, generous annual and sick leave -
Classified Benefits
E. L. Wiegand Fitness Center offers an annual or semester membership and family membership options.
Mountain EAP
supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.
Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate.
SEC
Grant-in-aid for Classified Employees
The University encourages employees to pursue training and educational opportunities available to them through the Nevada System of Higher Education institutions. Tuition is paid in full when Classified employees enroll in a course that can apply toward the completion of a degree or is job-related.
Classified Staff Grant-In-Aid Benefit
Classified Employee Family Opportunity Program
The University offers this program for spouses, domestic partners, and dependents of Classified employees (working at least 50%). The Classified Employee Family Opportunity Program may be used for undergraduate and graduate state-supported courses.
Classified Employee Family Opportunity Program
Department Information
The Facilities Services Department is an organizational unit of the Division of Administration and Finance, and includes Planning and Construction Services, Parking and Transportation Services, and Maintenance Services. For more information, please visit:
https://www.unr.edu/facilities
Exempt
No
Full-Time Equivalent
100.0%
Required Attachment(s)
Required Attachment(s)
Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to review of applications, please contact the candidate helpdesk at
jobs@unr.edu
.
Attach the following attachment(s) to your application
Resume/CV
- (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
Cover Letter
- (optional)
Contact Information for Three Supervisory References
- (required) Please make a note if you do not want your present employer contacted unless necessary to determine your qualificati